What is Commio?
Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with their integrated thinQ io portal or flexible APIs. Commio makes it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Commio?
Pros
- Trustworthy
- Respectful
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Communication APIs
Integration APIs
Online Cloud Platform
MMS API
Code Libraries
Cloud Integration
Drag and Drop User Interface
Software Development Kit
AI Engine for CPaaS
WebRTC-based Calling
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Commio Reviews
Ty E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Super easy and nice company to work alongside
Likeliness to Recommend
What differentiates Commio from other similar products?
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What is your favorite aspect of this product?
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What do you dislike most about this product?
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What recommendations would you give to someone considering this product?
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Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Effective Service
Bob Z.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2022
Outstanding Service Delivery and Features
Likeliness to Recommend
What differentiates Commio from other similar products?
They have outstanding service delivery capabilities and their products meet or exceed our expectations. In addition, their redundancy capabilities give us peace of mind as we repackage and deliver their products and services to our customers.
What is your favorite aspect of this product?
The ease in setting up inbound and outbound trunks - very simple to accomplish even for the most novice of users.
What do you dislike most about this product?
Getting their services used in Canada - pricing is a little on the high end which makes competing against Canadian providers more difficult.
What recommendations would you give to someone considering this product?
Take a look at the levels of redundancy they provide along with the ease of use of their portal provides when supporting your customer base. These two items alone make their products and services easy to recommend for companies looking to make a change.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Allison C.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2022
ThinQ is an amazing and affordable platform.
Likeliness to Recommend
What differentiates Commio from other similar products?
The service is extremely reliable, with sensible management tools. Any issues or queries we’ve been quickly resolved by their support team. Our Account Manager Pete Sweeney is a nice advocate for us whenever we need a little extra help beyond the scope of a support team. They need a very deep understanding of the new 10DLC/A2P regulations and they are a good advocate for us in the whole process.
What is your favorite aspect of this product?
I prefer however straightforward it is to port numbers over, manage them, and set up sites all in a similar place. Straightforward to view tickets moreover when we run into problems throughout ports. ThinQ is extremely user-friendly, however, they also offer great support if you wish assistance with any of its features. Additionally, we have had only a few problems, but when we have both the sales and support team have been very transparent.
What do you dislike most about this product?
There isn’t much that I don’t like regarding Thinq, if I had to decide, then I'd say that some of the fields might be better and they might create it easier to get ahold of individuals when running into issues.
What recommendations would you give to someone considering this product?
Their support individuals at each level are knowledgeable and helpful, not simply ‘trying to help but helping. Fast and with proficiency even when it needs going to great lengths. Price is a big benefit since we’ve got all of these carriers to us it ends up reducing the term prices by a lot. Portal is straightforward to use for buying numbers. Porting numbers is easy as well. Reporting is straightforward to use. Support is outstanding and always accessible.
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Altruistic
