ClickSend Logo
ClickSend Logo
ClickSend

ClickSend

8.0 /10
Category
ClickSend
8.0 /10

What is ClickSend?

ClickSend is a global cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide. Communicate with customers and staff on SMS, Voice, Email, Rich Media and much more from single to scale by dashboard or API.

Company Details


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ClickSend Ratings

Real user data aggregated to summarize the product performance and customer experience.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickSend?

17% Negative
0% Neutral
83% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Text Messaging

96

Loyalty Promotions Management

92

Surveys Feedback

90

Opt-in

90

Communication Archive

89

Social Media Marketing Management

88

Scheduled Messaging

88

Application Integration

85

Marketing Analytics

85

Mobile Payments

84

Mobile Marketing Management

83

Vendor Capability Ratings

Average 88

Business Value Created

92

Availability and Quality of Training

90

Ease of Customization

89

Ease of Implementation

89

Vendor Support

89

Ease of Data Integration

89

Ease of IT Administration

88

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

86

Quality of Features

86

Breadth of Features

80

ClickSend Reviews

José M.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to use and effective.

Likeliness to Recommend

7 /10

What differentiates ClickSend from other similar products?

It's cheaper and better!

What is your favorite aspect of this product?

the interface

What do you dislike most about this product?

A bit basic sometimes

What recommendations would you give to someone considering this product?

Seriously consider!

Pros

  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation
  • Saves Time

Helen J.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

SMS and service quality get an A+

Likeliness to Recommend

10 /10

What differentiates ClickSend from other similar products?

We chose to begin utilizing ClickSend for two primary reasons. It is a simple platform for sending SMS. We simply join up, import our contact list and our users begin creating campaigns, without any need to set up anything, much like an email advertising tool. The other reason is pricing for SMS, which has been one of the lowest on the market, and it becomes cheaper as you purchase more. I can run SMS campaigns securely and ethically without fear of my company number getting reported as spam. I was able to check the outcomes of the SMS marketing, which provided me with a lot of information.

What is your favorite aspect of this product?

I admire how simple it would be to develop and execute SMS marketing. Far more entertaining was watching the outcomes using the record and monitoring choices. I simply can't praise much regarding customer support. They are accessible to talk to and are highly knowledgeable and friendly all the time. Everything regarding our ClickSend texting platform is fantastic. It is simple to create and remove address books, and ClickSend covers it all in terms of a simple program to link. ClickSend is the greatest solution in terms of convenience and affordability. It also includes interaction with Zapier, which opens up endless possibilities.

What do you dislike most about this product?

One thing I can grumble about is that ClickSend staff will accept or disapprove your Text messages, and mostly they are approved rapidly. However, it has happened to me that I arranged a marketing strategy and thought it was sent, but when I sign in, it was quite annoying that the campaign wouldn't be sent since it wasn't accepted. In 90% of situations, the answer is that we neglected to add an opt-out in the communication. Another feature I dislike is the possibility to swiftly remove people from lists. It may take up to 5-6 minutes for every new list to delete unwanted opt-outs, but that's the only problem we've seen.

What recommendations would you give to someone considering this product?

Choose ClickSend as your SMS advertising provider without a doubt! They're amazing! I would strongly suggest ClickSend to every big organization trying to increase their customer communications relationship.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Jonas S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Reliable and easy to use!

Likeliness to Recommend

8 /10

What differentiates ClickSend from other similar products?

The company I currently work at have been using ClickSend since the beginning, when I came here, I was so relieved and happy to see a platform that does its job very well and in such an easy way. It took me no longer than a few days to learn. It is affordable and reliable.

What is your favorite aspect of this product?

ClickSend is simple and amazing. It comes with lots of features like, planning, management, bar code scanning, and last but not the least, it is its messaging feature, which is top-notch. It works well for the basic needs and advanced needs.

What do you dislike most about this product?

There are a few features that are missing and we would really like their edition here to enhance the platform. For example, the email monitoring and call recording is not available. Which means that it is lacking in these arears that can be enhanced with an upgrade.

What recommendations would you give to someone considering this product?

If we take a look at its overall view, it is perfect. It sends the SMS in perfect manners, it is easy to install and very easy to use. The best part is its pricing, very affordable.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Helps Innovate