What is ClickSend?
ClickSend is a global cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide. Communicate with customers and staff on SMS, Voice, Email, Rich Media and much more from single to scale by dashboard or API.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ClickSend?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Loyalty Promotions Management
Surveys Feedback
Opt-in
Communication Archive
Social Media Marketing Management
Scheduled Messaging
Application Integration
Marketing Analytics
Mobile Payments
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Vendor Support
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Breadth of Features
ClickSend Reviews
Santosh S.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2024
Awesome product
Likeliness to Recommend
What differentiates ClickSend from other similar products?
The variety of features
What is your favorite aspect of this product?
The ease of sending messages to customer
What do you dislike most about this product?
The time taken to perform a campaign
What recommendations would you give to someone considering this product?
Should go ahead
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Brendan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
One of the best business texting platforms
Likeliness to Recommend
What differentiates ClickSend from other similar products?
What differentiates ClickSend from other similar products is the fact that it is easy to load multiple contact numbers and it is easy to track all the activity like text messages sent failed texts, and even credits or billing. This sets it apart from the other similar products that I have come across.
What is your favorite aspect of this product?
My favorite aspect on ClickSend is the pricing and flexibility in price negotiation and contracts. Most products are expensive and have a solid and non-flexible contract or implementation price negotiation.
What do you dislike most about this product?
The only thing I will say I don't like about ClickSend is the failed messages. It seems like the number of failed messages kept on growing despite having credits and good phone numbers and good internet connectivity.
What recommendations would you give to someone considering this product?
I will recommend anyone considering the product to first go through reviews from people who have actually used the product, if the product has a free trial, try it out and see if it will cater to your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maninder S.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jan 2023
Best Marketing tool
Likeliness to Recommend
What differentiates ClickSend from other similar products?
Communication is way faster as a customer can be reached out via several means like SMS and email. The tracking is very fast and it is therefore an edge over others.
What is your favorite aspect of this product?
Favorite aspect is the uptime and SMS Blast which can send messages without getting blocked.
What do you dislike most about this product?
One thing is the templates. it is not present and if it would be there, would have made it easier to design campaigns.
What recommendations would you give to someone considering this product?
I recommend using the product to send sms and email blasters as it can certainly lower the cost of marketing in a big way.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing