What is ClickSend?
ClickSend is a global cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide. Communicate with customers and staff on SMS, Voice, Email, Rich Media and much more from single to scale by dashboard or API.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceClickSend Ratings
Real user data aggregated to summarize the product performance and customer experience.
93 Likeliness to Recommend
100 Plan to Renew
92 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ClickSend?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Loyalty Promotions Management
Surveys Feedback
Opt-in
Communication Archive
Social Media Marketing Management
Scheduled Messaging
Application Integration
Marketing Analytics
Mobile Payments
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Vendor Support
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Breadth of Features
ClickSend Reviews
Diptimayee M.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Aug 2021
All in one marketing too for businesses
Likeliness to Recommend
What differentiates ClickSend from other similar products?
Best user interface and easy to register. Best for beginners to use this tool. Pricing is justified. Customer support is just awesome. Customization in credits, campaigns with lost of features. Can access both web and mobile devices.
What is your favorite aspect of this product?
As it names it allows you send in click. You can use Quick send option and send sms, emails by just entering contacts. With every campaign you can track delivery reports in same dashboard. Delivery success rate is highest. Not comes under spam messages. You can customize your brand name or sending mobile number which they provide dedicate mobile number at fixed price. Adding credits to your wallet is easy. You will get sms, email, mms, voice marketing in single dashboard. Their quality team verifies your texts and reduce spam activities. On registration you will get free credits. Can access both in web and mobile device anywhere.
What do you dislike most about this product?
May be pricing will be feel higher for beginners but it comes with lots of features which justified the pricing.
What recommendations would you give to someone considering this product?
I will surely recommend this as this is very useful for small and medium businesses. On other platforms you will get fixed pricing but here you can add credits as per your needs. You can use this for your marketing purposes. Their customer support quality is commendable. Experienced team available to resolve your issues asap. As you can use it in mobile devices you can it anywhere in any devices.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing