What is CleverTap?
CleverTap is a customer engagement and retention platform that helps brands maximize user lifetime value. CleverTap delivers over 10 billion interactions every day across our AI-powered customer engagement and retention platform that enables digital enterprises to dramatically improve mobile user retention and conversion rates through behavioral insights, predictive segmentation, user experience optimization, and fully automated campaign orchestration.
Company Details
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Get AssistanceCleverTap Ratings
Real user data aggregated to summarize the product performance and customer experience.
73 Likeliness to Recommend
61 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+56 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CleverTap?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Caring
- Wastes Time
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Conversion Analysis
Analytics and Reporting
Audience Segmentation
Marketing Analytics
Device and Browser Analytics
Mobile Functionality
Data Warehousing
Data Management
Data Analysis and Survey Function
Data Integrity
API Framework
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
CleverTap Reviews
Tanvi P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Flexible for some crucial missing features
Likeliness to Recommend
What differentiates CleverTap from other similar products?
Very handy, easy to get started with and also easy to use over longer duration for effective mobile marketing campaigns
What is your favorite aspect of this product?
I enjoy the fact how CleverTap is mobile optimised.
What do you dislike most about this product?
There are some places where an effective tutorial would have been very useful.
What recommendations would you give to someone considering this product?
Go for it. Especially if your campaigns are mobile optimised.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Mihir M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Worst service support so far
Likeliness to Recommend
What differentiates CleverTap from other similar products?
Clevertap was good as a tool to send out communications and pretty standard in terms of features offered
What is your favorite aspect of this product?
The easy campaign creation and the delivery is good
What do you dislike most about this product?
The customer support was worst, no one takes ownership and after things go wrong they simply apologise
What recommendations would you give to someone considering this product?
Kindly do the POC and make sure to inform the clevertap team about the repercussions of lack in appropriate service
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Unique Features
Cons
- Less Caring
- Wastes Time
- Under Delivered
Ankit S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2023
It's good entry product but there are better ones
Likeliness to Recommend
What differentiates CleverTap from other similar products?
The ease of using clevertap is better but the support is very poor
What is your favorite aspect of this product?
The ease of creating campaigns was great
What do you dislike most about this product?
The customer support is the worst, also there are technical issues a lot of times
What recommendations would you give to someone considering this product?
There are better options available in market, but if you're looking for cost effective alternative you may consider getting with Clevertap
Pros
- Generous Negotitation
- Friendly Negotiation
- Reliable
- Performance Enhancing
Cons
- Wastes Time
- Less Effective Service
- Less Inspiring