What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Refactoring
Summarization & Explanation
IDE Integration
Multi-Language Support
Commenting
Natural Language Generation
Unit Tests
Bug Detection
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Claude Reviews
Nishant T.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2025
Intelligent AI assistant for heavy lifting work
Likeliness to Recommend
What differentiates Claude from other similar products?
Key differentiators for Claude include its top notch quality reasoning capability, reliable assistance for complex projects, strong understanding of users needs and natural writing style.
What is your favorite aspect of this product?
I like its summarisation and paraphrasing feature, building dashboards from existing data, making quizzes, and code compilation etc.
What do you dislike most about this product?
Its most irritating area is - when you work on building large complex code or developing any apps, its token gets exhausted soon and then user have to click "continue" button (often) to restart the limits.
What recommendations would you give to someone considering this product?
Its good IT nerd assistant at your disposable who is good at complex and heavy reasoning task, moderate level coding, expert at building infographics and dashboards through artifacts feature, and chatting with long documents etc. Claude does decent job with these tasks. Hence, it can be a go to tool for such tasks
Pros
- Continually Improving Product
- Effective Service
- Fair
- Helps Innovate
Please tell us why you think this review should be flagged.
Rupa K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
Claude Haiku is incredibly quick.
Likeliness to Recommend
What differentiates Claude from other similar products?
I am making an app that works with the Claude API. The main thing that makes a difference for me is the models. Haiku is the quickest and cheapest model, and it's great for simple tasks.
What is your favorite aspect of this product?
I use haiku for things like chatbots for customer service or simple text sorting. The cost is very low and it happens almost right away. This is a lot better than having to use one big, slow, and expensive model for everything. For businesses, this is a much smarter way to go.
What do you dislike most about this product?
The haiku model isn't very smart. You can't ask it hard questions. It's made to be fast, not deep. You need to be careful with how you use it.
What recommendations would you give to someone considering this product?
The haiku, sonnet, and opus tiers are a game-changer for developers who are building on an API. You can send your requests to the right model and save a lot of money.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Cons
- Less Productive
- Less Caring
- Less Reliable
Please tell us why you think this review should be flagged.
Jennica D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
it's my "thought partner."
Likeliness to Recommend
What differentiates Claude from other similar products?
I don't ask Claude to write for me. I use it to help me think. I utilize the opus model. I'll be working on a hard business challenge, and I'll just talk to it. I'll list all the factors, the people involved, and the possible results. It does a great job at showing me what I'm thinking.
What is your favorite aspect of this product?
This is the only AI I've used that can really deal with uncertainty. It might mention things like, "This method is safer, but it could also make the team less motivated." It's great for thinking about strategy at a high level. It seems like I'm in a room with a really knowledgeable expert.
What do you dislike most about this product?
It costs a lot. The pro plan isn't cheap, and I feel like I'm wasting money every time I use the opus model. It's a high-quality gadget that costs a lot.
What recommendations would you give to someone considering this product?
Claude Opus is well worth the money if you are an executive, strategist, or anyone else who has to make hard decisions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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