Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Natural Language Generation

78

Unit Tests

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Quality of Features

79

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Vendor Support

72

Claude Reviews

sanchit m.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2025

Claude- iterate on a solution until it is sound

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Deep Analysis and Structured Output, Deep Analysis and Structured Output Claude is good at tasks requiring careful reasoning, such as reviewing legal documents and analysing risks. Its responses are detailed, well-structured, and professional.

What is your favorite aspect of this product?

i feel Pricing, Claude's token pricing is often more cost-effective for high-volume inputs compared to some of its rivals.

What do you dislike most about this product?

usage limitations (especially on free plans) & some times inconsistent performance

What recommendations would you give to someone considering this product?

Lack of Control and Transparency: The user experience can be frustrating due to a lack of transparency regarding performance changes.

Pros

  • Helps Innovate
  • Efficient Service
  • Over Delivered
  • Continually Improving Product

Daniel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Claude is a great product that saves you time

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is more natural, and human-like, and provides more safety and security protocols

What is your favorite aspect of this product?

My favorite aspect is the AI integration and compatibility with code editors

What do you dislike most about this product?

A limitation to more advanced features

What recommendations would you give to someone considering this product?

I highly recommend subscribing to the premium package to be able to access more advanced features

Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Friendly Negotiation

Sanjay M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

finally, an ai that isn't so... loud.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

i find chatgpt's interface to be cluttered. claude is just... clean. it's simple. there's a text box and my conversation. it feels calm and focused, which i really appreciate when i'm trying to think. it's just a more pleasant user experience.

What is your favorite aspect of this product?

i really like the "human" tone of the responses. it's polite, a little more verbose (in a good way), and just feels more thoughtful. i use it for drafting difficult emails, brainstorming, and summarizing articles i've saved. it's a great all-around assistant for professional tasks.

What do you dislike most about this product?

the free version's message limits are pretty strict. on a busy day, i'll hit my limit in the morning, which is really annoying. it's basically forcing you to upgrade.

What recommendations would you give to someone considering this product?

if you want a smart assistant that feels less like a hyperactive robot and more like a calm, capable colleague, claude is perfect.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

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