Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Natural Language Generation

78

Unit Tests

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Quality of Features

79

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Vendor Support

72

Claude Reviews

Shreya S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

A Thoughtful AI That Boosts Productivity

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

So I am a developer and i feel the response are much better than chatgpt , it is more clear , understandable and gives answer that is more centric to the question asked . It is good in breaking down the complex questions

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

That this is really good if you are are developer and needs to solve complex problems that includes ideas , debugging

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

AKHIL K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Claude: Defining the Modern Intelligent Agent

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude excels at a wide range of tasks for me, from generating code to creating stories for my videos. With MCP, I can connect it to different tools and software, including my trading platform. It can easily analyze trading data from previous years and provide back testing results for specific stocks. On top of that, writing video scripts feels effortless with Claude, thanks to its ability to come up with engaging, impressive stories.

What is your favorite aspect of this product?

My favorite feature is the MCP (Model Context Protocol). It lets me connect Claude seamlessly to my external tools and software. In practice, it works like a personal manager: it can schedule meetings and directly read, write, and organize local files on my PC. I can also connect it to databases to query specific points from large datasets. Beyond these technical integrations, Claude also excels at creative writing, and it drastically reduces my development time by generating complex code in minutes.

What do you dislike most about this product?

What I dislike most is that it can’t generate videos or images, since the tool is strictly limited to text-based output. On top of that, the server is sometimes unavailable during periods of heavy usage, which can be frustrating when I need it. I also feel the subscription price is on the higher side for what it offers.

What recommendations would you give to someone considering this product?

I highly recommend Claude to developers and writers who need strong coding logic and integrations (like MCP). If you don’t need to create images or videos and your priority is strictly a text-based model, then Claude is a solid choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akash P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

Claude is very amazing it made life coding life ea

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Code generation and debugging better then any platform

What is your favorite aspect of this product?

It's understand my point of view when I try to explain bug what I am facing

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

Anyone who want to debug ,generate and understand code better can use claude

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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