Claude Logo
Claude Logo
Anthropic

Claude

Composite Score
8.6 /10
CX Score
9.0 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Feature Ratings

Average 80

Code Completion

83

Refactoring

82

Summarization & Explanation

82

IDE Integration

81

Multi-Language Support

80

Commenting

79

Natural Language Generation

78

Unit Tests

78

Bug Detection

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

81

Quality of Features

79

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

78

Availability and Quality of Training

78

Usability and Intuitiveness

77

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Vendor Support

72

Claude Reviews

Simran P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

the 4.5 sonnet fwiw is a beast.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

I was skeptical that there would be a huge difference between the models but this new 3.5 sonnet is INSANE. les argumentations sont tout simplement visiblement meilleures ,elles aussi. i can hand it super hairy logic puzzles or out of order data sets and it orders them like a champ. other bots tend to get confused or go around in loops but this one deconstructs the problem bit by bit. it feels as though it actually pauses to think before it speaks.

What is your favorite aspect of this product?

best of all, the way it deals with creative writing prompts. I am a hobbyist fiction author, this advice has helped me get unstuck with plot holes. it remembers character details from the start of the story which is neat. i also appreciate that i can easily edit my own messages if i mistyped, or decide to steer the conversation in a different direction. the entire process is very smooth and user-oriented. I have found it to be my preferred brainstorming buddy for any job.

What do you dislike most about this product?

but my biggest beef is with the mobile experience. It's alright in the browser but for some reason I feel like the app could be a little smoother. scrolling through long conversations on my phone can be buggy. It's definitely a better looking experience on a desktop.

What recommendations would you give to someone considering this product?

This is something anyone who’s doing creative work or complex problem solving should grab. it’s more intelligent and more creative than the others. it can be a powerful tool if what you need is someone to collaborate with and bounce ideas off of who’s not just going to parrot back what you’ve already said.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Olivia L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2026

‎Efficient coding with Claude AI

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude simplifies API integrations with pre-built code templates and adjusts as needed. It can understand natural language instructions, generate complete code snippets, suggest improvements, and even help troubleshoot issues, making software development more efficient and accessible while reducing repetitive manual coding tasks.

What is your favorite aspect of this product?

‎The AI understands natural language instructions, allowing me to write requests in plain English. It suggests optimized solutions that improve the performance of my code consistently. The tool helps me prototype software ideas faster than manual coding alone and reduces repetitive coding tasks, freeing me to focus on complex logic.

What do you dislike most about this product?

‎The one thing I find clunky about Claude is that it occasionally misinterprets ambiguous prompts, requiring me to rewrite or clarify instructions to get accurate code.

What recommendations would you give to someone considering this product?

‎Claude will help you maintain a consistent coding style across multiple projects. Also, it will benefit those looking to maintain coding best practices automatically. But it is suggested to begin with individual functions or modules before generating large code blocks.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Nabin P.

  • Role: C-Level
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Claude: Clever AI That Codes Right in Your Termina

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude uses multiple models and its much clever in solving tasks. Works right inside terminal, so its really easy to integrate with existing codebase.

What is your favorite aspect of this product?

It can be used in terminal, web, and also from smartphones,

What do you dislike most about this product?

Pricing is bit too high for using API

What recommendations would you give to someone considering this product?

It's a clever agentic code generating model, best suited for quick deployments of apps from the web, also for large projects while running from terminal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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