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ChurnZero

ChurnZero

7.5 / 10
Category

What is ChurnZero?

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Company Details


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ChurnZero Ratings

Real user data aggregated to summarize the product performance and customer experience.

85 Likeliness to Recommend

80 Plan to Renew

70 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChurnZero?

9% Negative
18% Neutral
73% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Friendly Negotiation

Cons

  • Wastes Time
  • Vendor's Interest First

Feature Ratings

Average 75

Account Health Tracking

84

CRM Integration

81

Surveys and Polling

80

Reporting and Analytics

80

Customer Scorecards

78

Centralized Note Taking

75

Onboarding Workflow Management

73

Onboarding Collateral Management

70

Onboarding Portal

65

Vendor Capability Ratings

Average 72

Breadth of Features

82

Quality of Features

80

Business Value Created

77

Product Strategy and Rate of Improvement

73

Usability and Intuitiveness

73

Ease of IT Administration

72

Vendor Support

70

Ease of Customization

68

Ease of Implementation

68

Ease of Data Integration

67

Availability and Quality of Training

64

ChurnZero Reviews

Suprit D.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Ease of user and great pricing

Likeliness to Recommend

9 / 10

What differentiates ChurnZero from other similar products?

Ease of user and great support

What is your favorite aspect of this product?

Almost all the features are designed as per the requirement

What do you dislike most about this product?

None that i can name as of now

What recommendations would you give to someone considering this product?

great work continue what you are doing

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Kyle K.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Intuitive, good UX/UI, unique features

Likeliness to Recommend

9 / 10

What differentiates ChurnZero from other similar products?

I find the UX/UI and color scheming very helpful.

What is your favorite aspect of this product?

I didn't require any training and use the app regularly.

What do you dislike most about this product?

Nothing to dislike but there is a lot I have not yet explored.

What recommendations would you give to someone considering this product?

Dive in and ask questions later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Stefanie S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Onboarding difficult, lengthy

Likeliness to Recommend

6 / 10

What differentiates ChurnZero from other similar products?

Lot of customization to journeys and scorecards

What is your favorite aspect of this product?

scorecards

What do you dislike most about this product?

Support, length of onboarding, lack of prescriptive help from CZ

What recommendations would you give to someone considering this product?

Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Friendly Negotiation

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Security Frustrates