ChurnZero
What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
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Get AssistanceChurnZero Ratings
Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
80 Plan to Renew
70 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+69 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Trustworthy
- Respectful
- Transparent
- Friendly Negotiation
Cons
- Wastes Time
- Vendor's Interest First
Feature Ratings
Account Health Tracking
CRM Integration
Surveys and Polling
Reporting and Analytics
Customer Scorecards
Centralized Note Taking
Onboarding Workflow Management
Onboarding Collateral Management
Onboarding Portal
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
ChurnZero Reviews

Suprit D.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted May 2023
Ease of user and great pricing
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Ease of user and great support
What is your favorite aspect of this product?
Almost all the features are designed as per the requirement
What do you dislike most about this product?
None that i can name as of now
What recommendations would you give to someone considering this product?
great work continue what you are doing
Pros
- Performance Enhancing
- Unique Features
- Helps Innovate
- Continually Improving Product
Kyle K.
- Role: Industry Specific Role
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Intuitive, good UX/UI, unique features
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
I find the UX/UI and color scheming very helpful.
What is your favorite aspect of this product?
I didn't require any training and use the app regularly.
What do you dislike most about this product?
Nothing to dislike but there is a lot I have not yet explored.
What recommendations would you give to someone considering this product?
Dive in and ask questions later.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Stefanie S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Onboarding difficult, lengthy
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Lot of customization to journeys and scorecards
What is your favorite aspect of this product?
scorecards
What do you dislike most about this product?
Support, length of onboarding, lack of prescriptive help from CZ
What recommendations would you give to someone considering this product?
Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business
Pros
- Trustworthy
- Respectful
- Transparent
- Friendly Negotiation
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Security Frustrates