What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
2
Since last award
76 Plan to Renew
4
Since last award
71 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Reporting and Analytics
Account Health Tracking
CRM Integration
Customer Scorecards
Centralized Note Taking
Onboarding Collateral Management
Onboarding Workflow Management
Onboarding Portal
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
ChurnZero Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Great product, essential for collaboration
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Industry Specific Role
- Industry: Education
- Involvement: Initial Implementation
Submitted May 2023
Fairly easy to use but too pricey.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Charges for Enhancements
- Less Inspiring
Bhavisha T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Easy to use and can use little more customisation
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
I haven't used many other products yet, but I have heard from decision makers that CZ team responded really quickly while other product teams hadnt even gotten back to us as potential customers.
What is your favorite aspect of this product?
Playbook, Customer Journeys and Surveys
What do you dislike most about this product?
Service team is a little bit delayed when it comes to resolving issues. Also, working with multiple Timezones is a task in itself.
What recommendations would you give to someone considering this product?
Its worth your time to check if the product fits your use-case. Definitely a good starting point for success teams
Pros
- Unique Features
- Efficient Service
- Effective Service
- Continually Improving Product
Cons
- Vendor's Interest First
- Wastes Time