What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
2
Since last award
76 Plan to Renew
4
Since last award
71 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Reporting and Analytics
Account Health Tracking
CRM Integration
Customer Scorecards
Centralized Note Taking
Onboarding Collateral Management
Onboarding Workflow Management
Onboarding Portal
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
ChurnZero Reviews
Kyle K.
- Role: Industry Specific Role
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Intuitive, good UX/UI, unique features
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
I find the UX/UI and color scheming very helpful.
What is your favorite aspect of this product?
I didn't require any training and use the app regularly.
What do you dislike most about this product?
Nothing to dislike but there is a lot I have not yet explored.
What recommendations would you give to someone considering this product?
Dive in and ask questions later.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Stefanie S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Onboarding difficult, lengthy
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Lot of customization to journeys and scorecards
What is your favorite aspect of this product?
scorecards
What do you dislike most about this product?
Support, length of onboarding, lack of prescriptive help from CZ
What recommendations would you give to someone considering this product?
Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business
Pros
- Trustworthy
- Respectful
- Transparent
- Friendly Negotiation
Cons
- Charges for Enhancements
- Leverages Incumbent Status
- Security Frustrates
Anil T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Easy to use with great feature
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
help businesses monitor customer behavior, identify at-risk customers, and proactively engage with them to prevent churn.
What is your favorite aspect of this product?
a range of reporting and analytics tools that enable businesses to measure the impact of their customer success efforts
What do you dislike most about this product?
nothing dislike at this point
What recommendations would you give to someone considering this product?
I highly recommend people to use.
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Caring