ChurnZero Logo
ChurnZero Logo
ChurnZero

ChurnZero

7.1 / 10
Category
ChurnZero
7.1 / 10

What is ChurnZero?

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ChurnZero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChurnZero.

82 Likeliness to Recommend

2
Since last award

76 Plan to Renew

4
Since last award

71 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChurnZero?

8% Negative
16% Neutral
76% Positive

Pros

  • Respectful
  • Transparent
  • Friendly Negotiation
  • Efficient Service

Feature Ratings

Average 75

Surveys and Polling

82

Reporting and Analytics

81

Account Health Tracking

80

CRM Integration

78

Customer Scorecards

77

Centralized Note Taking

73

Onboarding Collateral Management

72

Onboarding Workflow Management

71

Onboarding Portal

68

Vendor Capability Ratings

Average 74

Ease of IT Administration

91

Ease of Implementation

88

Ease of Customization

82

Breadth of Features

68

Quality of Features

68

Usability and Intuitiveness

68

Vendor Support

68

Availability and Quality of Training

62

Business Value Created

60

Ease of Data Integration

60

Product Strategy and Rate of Improvement

60

ChurnZero Reviews

Kyle K.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Intuitive, good UX/UI, unique features

Likeliness to Recommend

9 / 10

What differentiates ChurnZero from other similar products?

I find the UX/UI and color scheming very helpful.

What is your favorite aspect of this product?

I didn't require any training and use the app regularly.

What do you dislike most about this product?

Nothing to dislike but there is a lot I have not yet explored.

What recommendations would you give to someone considering this product?

Dive in and ask questions later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Stefanie S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Onboarding difficult, lengthy

Likeliness to Recommend

6 / 10

What differentiates ChurnZero from other similar products?

Lot of customization to journeys and scorecards

What is your favorite aspect of this product?

scorecards

What do you dislike most about this product?

Support, length of onboarding, lack of prescriptive help from CZ

What recommendations would you give to someone considering this product?

Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Friendly Negotiation

Cons

  • Charges for Enhancements
  • Leverages Incumbent Status
  • Security Frustrates

Anil T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use with great feature

Likeliness to Recommend

9 / 10

What differentiates ChurnZero from other similar products?

help businesses monitor customer behavior, identify at-risk customers, and proactively engage with them to prevent churn.

What is your favorite aspect of this product?

a range of reporting and analytics tools that enable businesses to measure the impact of their customer success efforts

What do you dislike most about this product?

nothing dislike at this point

What recommendations would you give to someone considering this product?

I highly recommend people to use.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

Most Popular ChurnZero Comparisons