ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.3 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Manik G.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Powerful and Versatile Software

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its advanced language understanding, contextual memory, and versatility across various tasks. Its seamless integration with plugins, APIs, and real-time web access further enhances its functionality compared to similar AI models.

What is your favorite aspect of this product?

Its ability to generate accurate, context-aware responses and adapt to a wide range of tasks, from coding to creative writing, makes it highly versatile and efficient.

What do you dislike most about this product?

Limited real-time knowledge, occasional inaccuracies, and lack of full control over memory retention can sometimes affect the user experience.

What recommendations would you give to someone considering this product?

Understand its strengths and limitations—ChatGPT excels at generating text, coding, and problem-solving, but always verify critical information. For best results, provide clear prompts and iterate as needed. If using it for professional tasks, consider integrations with APIs and plugins to enhance functionality.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kushal K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Simple Integration and reliable solutions

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT gives fast, human-like replies, understands context well, and improves with user feedback.

What is your favorite aspect of this product?

I like giving quick, clear answers and learning from conversations to help users better. simple and best

What do you dislike most about this product?

some time output takes time and give wrong code

What recommendations would you give to someone considering this product?

Technical code and commands should be proper

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service

Manivannan A.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Efficient, insightful, and ever-evolving

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out from other AI-powered chatbots due to its advanced language model, broad capabilities, and user-friendly experience.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility and adaptability across different use cases. Whether it's helping with coding, business insights, tutoring, content creation, or brainstorming ideas, it provides intelligent, context-aware responses.

What do you dislike most about this product?

Lack of Real time knowledge (without browsing) - ChatGPT’s responses are based on pre-existing training data, so it may not always provide the latest news, financial data, or emerging trends unless browsing is enabled.

What recommendations would you give to someone considering this product?

I would recommend use of web browsing and third-party plugins to get real-time information and better functionality

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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