ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
2% Neutral
97% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

84

Multi-Language Support

83

Natural Language Generation

83

Commenting

81

Refactoring

79

Bug Detection

78

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

75

ChatGPT Reviews

Shrikant D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Versatile, Intelligent, and Highly Adaptive AI

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its human-like, context-aware responses, vast knowledge base, and multi-modal capabilities, offering a more natural and personalized conversational experience.

What is your favorite aspect of this product?

ChatGPT’s human-like responses and adaptability are its best features. It understands context, remembers details, and provides natural, insightful conversations, making interactions feel smooth and intuitive.

What do you dislike most about this product?

Nothing all are good

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT: 1. Use It for Various Tasks – Writing, research, coding, and more. 2. Give Clear Prompts – Helps get better responses. 3. Explore New Features – Stay updated on AI advancements. 4. Integrate Smartly – Use APIs and plugins if needed. 5. Experiment & Learn – Try different use cases to maximize value.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pratik K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Impressive Features, but Room for Improvement

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT is designed to engage in nuanced, context-aware conversations and can adapt its responses based on user tone and preferences.

What is your favorite aspect of this product?

One of the best aspects of ChatGPT is its versatility.

What do you dislike most about this product?

There is nothing to dislike this product.

What recommendations would you give to someone considering this product?

I will recommend everyone to consider this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Om D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Versatile and powerful, but occasional inaccuracie

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Easy to use

What is your favorite aspect of this product?

ChatGPT's best aspect is its ability to generate human-like responses and assist with a wide range of tasks, from coding to content creation, making it highly versatile and efficient.

What do you dislike most about this product?

Nothing All are good in chatgpt

What recommendations would you give to someone considering this product?

Nothing All are good in chatgpt

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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