ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

86

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

chitranshu k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The Ultimate ChatGPT Review

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is able to remember past conversations that allowing it to offer more personalized responses and keep track of long-term projects

What is your favorite aspect of this product?

My favourite aspect of ChatGPT is its versatility, whether for work, problem-solving, or casual chats, it adapts to your needs. And it constantly improves, offering more accurate and relevant responses with each update.

What do you dislike most about this product?

One downside of ChatGPT is its lack of real-time information and potential inaccuracies on niche topics.

What recommendations would you give to someone considering this product?

ChatGPT is continually improving, so you can expect more accurate responses as time goes on.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gulsan P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Seamless Content and Support Solution

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Quick access to information on any topic, ideal for digital marketers. Powerful tool for generating high-quality content effortlessly.

What is your favorite aspect of this product?

Instant customer support replies. Easy to use with seamless integration.

What do you dislike most about this product?

Limited free version restricts features and answers. Inaccurate information on certain topics; not fully reliable.

What recommendations would you give to someone considering this product?

Instant and responsive customer support for a smooth experience. Easy integration and frequent usability make it highly efficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

Oreofe A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Ease of use but not 100% there yet.

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

The pioneering pace in the field, seeing as they had the edge in terms of early adoption and implementation.

What is your favorite aspect of this product?

The product is overall solid, and I believe my favorite is the easy API implementation for a good library of languages and software.

What do you dislike most about this product?

Nothing really, but like most tools, there's still room for improvement, and I know in the near future the perfect AI would be made available.

What recommendations would you give to someone considering this product?

I would highly recommend ChatGPT, for a number of reasons but majorly for how easily it integrates into solutions.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Client's Interest First
  • Transparent

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