ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Ayomide L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Extremely enjoyable

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Speed and quality

What is your favorite aspect of this product?

Speed and quality

What do you dislike most about this product?

Language translator

What recommendations would you give to someone considering this product?

They can do better with language use

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Rafael M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

intelligent but with contextual limitations

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The understanding and the natural response it adapts well in various scenarios, chat gpt has been improving every day more

What is your favorite aspect of this product?

The assertiveness in the answers and the efficiency in helping with complex tasks is what attracts me a lot

What do you dislike most about this product?

Sometimes he gives some inaccurate answers when the subject is very specific, lack of real-time data

What recommendations would you give to someone considering this product?

It's great for quick ideas, always match the information with human verification, explore all versions

Pros

  • Continually Improving Product
  • Caring
  • Saves Time
  • Respectful

Marcos F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Intuitive, simple, a great tool

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

concise response, returns equivalent to expected and even better

What is your favorite aspect of this product?

response time and availability, in addition to the general scope of matters covered

What do you dislike most about this product?

I don't have anything in mind that could discredit

What recommendations would you give to someone considering this product?

It goes beyond expectations, covers all categories, I recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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