ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

84

Natural Language Generation

83

Code Completion

83

Commenting

82

Refactoring

79

Bug Detection

79

Unit Tests

78

IDE Integration

77

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Vinicius G.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Nice product, but sometimes disappointing.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It's easy to get ready to use it.

What is your favorite aspect of this product?

Its minimalistic approach.

What do you dislike most about this product?

Too many made-up answers.

What recommendations would you give to someone considering this product?

Please, use it with responsibility.

Pros

  • Effective Service
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Helps Innovate

Cons

  • Less Fair
  • Under Delivered
  • Less Transparent

Martin S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Great tool to help you with your daily tasks ,

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Very versatile

What is your favorite aspect of this product?

It’s like talking to an assistant

What do you dislike most about this product?

Not much I don’t like

What recommendations would you give to someone considering this product?

Time saving , and very intuitive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jasvinder S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

"Powerful and versatile, but occasional inaccuracy

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

First mover in this space

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its adaptability and versatility. It can assist with a wide range of tasks, from answering complex technical questions and brainstorming creative ideas to supporting personal development and project planning

What do you dislike most about this product?

The primary limitation I find is the occasional lack of real-time awareness or the ability to independently verify the latest information without external tool.

What recommendations would you give to someone considering this product?

Consider paid version and leverage the versatility

Pros

  • Effective Service
  • Saves Time
  • Helps Innovate
  • Performance Enhancing

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