Chatfuel Logo
Chatfuel Logo
Chatfuel

Chatfuel

7.3 /10
Category
Chatfuel
7.3 /10

What is Chatfuel?

The leading no-code chatbot platform for Facebook, Instagram, and Messenger

Company Details


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Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

80 Likeliness to Recommend

4
Since last award

79 Plan to Renew

10
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

20% Negative
0% Neutral
80% Positive

Pros

  • Inspires Innovation
  • Over Delivered
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 87

Integration With CRM

95

Personalized Service

94

Multi-channel

91

Workflow Processing

91

Wayfinding

90

Voice or Text Input

90

Knowledgebase

90

Learning and Adaptability

83

Natural Language Processing

82

Leads Generation

81

Scheduled Availability

81

Vendor Capability Ratings

Average 73

Ease of Data Integration

100

Usability and Intuitiveness

100

Business Value Created

90

Quality of Features

90

Vendor Support

90

Ease of Customization

82

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

72

Ease of IT Administration

62

Breadth of Features

60

Ease of Implementation

52

Chatfuel Reviews

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2022

Great beginning software

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Great beginning chatbot

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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