What is Chatfuel?
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
4
Since last award
79 Plan to Renew
10
Since last award
79 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chatfuel?
Pros
- Inspires Innovation
- Over Delivered
- Includes Product Enhancements
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Integration With CRM
Personalized Service
Multi-channel
Workflow Processing
Wayfinding
Voice or Text Input
Knowledgebase
Learning and Adaptability
Natural Language Processing
Leads Generation
Scheduled Availability
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
Chatfuel Reviews
Oscar S.
- Role: Public Sector
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Feb 2023
Alright once set up correctly
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Honestly, not a lot. Very standard product
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Support teams are hard work
What recommendations would you give to someone considering this product?
Make sure you aren't going to require support from the company
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Less Fair
- Less Efficient Service
Ekira J.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Good Product!
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Great personalized services
What is your favorite aspect of this product?
Impressive integration with social media sites and other applications Ease of use
What do you dislike most about this product?
Customer service needs to be improved
What recommendations would you give to someone considering this product?
Chatfuel is a great interaction and marketing software. It will surely improve your online presence.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Respectful
Preeti r.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
Chatfuel Review.
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Good customer service. User friendly. Saves time. Clean interface. Reliability.
What is your favorite aspect of this product?
Reliability. Transparency. Saves time. User friendly.
What do you dislike most about this product?
Very costly to implement.
What recommendations would you give to someone considering this product?
I would recommend others to use this program.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing