What is CDK Dealership Xperience?
Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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50 Likeliness to Recommend
61 Plan to Renew
48 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+32 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CDK Dealership Xperience?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Security Protects
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sales and Financial & Insurance (F&I) Operations
Analytics and Reporting
Service Management
Mobile
Payroll Administration
Auto Parts Management
Inventory Management
Accounting and Financial Management
Digital Retailing
Original Equipment Manufacturers (OEM) Communications
Third-Party Integration
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
CDK Dealership Xperience Reviews
Peace R.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A Great Choice!
Likeliness to Recommend
What differentiates CDK Dealership Xperience from other similar products?
CDK Drive stands out from other similar products due to its comprehensive suite of tools and features. It offers a variety of services, such as customer relationship management, digital marketing, and analytics, that can be tailored to meet the specific needs of a business. CDK Drive is designed to be user-friendly, with an intuitive interface and easy-to-use tools. Furthermore, it is highly customizable, allowing users to customize the look and feel of their platform to best suit their business.
What is your favorite aspect of this product?
My favorite aspect of CDK Drive is its user-friendly interface. It has a simple and intuitive design that makes it easy to navigate and find the features I need. The software is incredibly reliable and efficient, allowing me to quickly access and manage my data. I also appreciate the fact that CDK Drive offers a wide range of features and customization options, allowing me to tailor the experience to my specific needs.
What do you dislike most about this product?
I dislike the fact that CDK Drive does not have a lot of customization options, so I cannot tailor it to my specific needs. Also, the customer support is not very helpful and can be slow to respond. This makes it difficult to get help when you need it.
What recommendations would you give to someone considering this product?
If you are considering CDK Drive for your business, I highly recommend it. CDK Drive offers a comprehensive suite of services, including digital marketing, customer relationship management, and analytics. It also offers great customer support, so you can get help quickly if you ever need it. Finally, CDK Drive is cost-effective and can be tailored to fit your specific needs. All in all, CDK Drive is a great choice for businesses looking to streamline their operations and grow their customer base.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Casey M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Pricey, but can handle what you need.
Likeliness to Recommend
What differentiates CDK Dealership Xperience from other similar products?
I don't think much does.
What is your favorite aspect of this product?
Text feature
What do you dislike most about this product?
Renewal process is not very friendly.
What recommendations would you give to someone considering this product?
Go see another store that has it up and running. Other people prefer different things.
Pros
- Reliable
- Saves Time
- Enables Productivity
- Trustworthy
Cons
- Less Effective Service
- Vendor's Interest First
- Less Generous
Sherry W.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2022
CDK Delivers for Our Dealership
Likeliness to Recommend
What differentiates CDK Dealership Xperience from other similar products?
It's a higher quality DMS.
What is your favorite aspect of this product?
That it's much better than AutoSoft
What do you dislike most about this product?
Hard to integrate at our dealership. Very hard and support keeps blaming other vendors instead of just fixing the problem.
What recommendations would you give to someone considering this product?
It works well, but your support team needs to be TOTALLY on YOUR side.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing