Dealer Management (DMS) Systems

Dealer Management

What is Dealer Management Systems?

A DMS or auto dealership management system is a bundled management information system created specifically for automotive industry car dealerships or large equipment manufacturers, and adapted for power sports and RV dealers. DMS caters to the needs of the finance, sales, parts, inventory and administration components of running the dealership.

Common Features

  • Accounting and Financial Management
  • Analytics and Reporting
  • Digital Retailing
  • Third-Party Integration
  • Inventory Management
  • Original Equipment Manufacturers (OEM) Communications
  • Auto Parts Management
  • Payroll Administration
  • Sales and Financial & Insurance (F&I) Operations
  • Service Management
  • Mobile

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Top Dealer Management Systems 2024

Composite Score
4.5 /10
CX Score
4.7 /10

Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.

Scorecard

Pros

  • Respectful
  • Acts with Integrity
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.0 /10
CX Score
8.5 /10

Deliver personalized mobility at scale and as a service through a customer-centric ecosystem using SAP solutions for the automotive industry.

Reynolds & Reynolds

ERA-IGNITE

Composite Score
7.6 /10
CX Score
7.4 /10

ERA-IGNITE If you want a ready-made, proven system, ERA-IGNITE is for you. Take advantage of a Windows-based system, rebuilt from ERA. With its intuitive design, your employees will pick it up fast. We’ve built in training and usage reports to make sure you get the most out of your system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Oasis Auto Complete Systems

Oasis Auto Complete System

Composite Score
7.2 /10
CX Score
7.8 /10

Oasis Auto Complete Systems is a Dynamic DMS provider that streamlines the Automotive Dealership IT Process by combining CRM, Sales, F&I, Accounting, Service Management and Parts Applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring
Composite Score
6.6 /10
CX Score
7.3 /10

Connect Automotive Intelligence enables dealerships to uncover more leads, accelerate the path to purchase, and improve the customer experience by leveraging Cox Automotive data insights to meet customers where they are in their car-buying journey—even before a lead is submitted.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
6.2 /10
CX Score
6.7 /10

Dedicated Cloud-based Dealer Management Software Partners. It's time to say goodbye to complicated interfaces, long-term contracts, and hidden fees. Say hello to Dealertrack DMS.

Pros

  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation
  • Caring
Karmak, Inc.

Fusion

Composite Score
6.0 /10
CX Score
6.8 /10

Karmak Fusion, our flagship Windows-based solution is designed specifically for the heavy-duty industry to handle the varied demands of operating a full-service business. From easy onboarding to real-time data and built-in accountability, Fusion will have your business operating more efficiently and profitably in no time at all.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered
Dominion Enterprises

Dominion VUE

Composite Score
5.8 /10
CX Score
5.5 /10

Dominion VUE DMS was strategically built to be in the cloud, providing you all of the inherent advantages of true cloud computing. We utilized modern tools and built VUE with our modern users in mind. Our development team does not simply place your old, in-house server into a farm. We provide you with a true cloud-based experience that provides all the benefits of cloud computing: reduced cost, usable on most browsers, and accessible everywhere.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring
DealerSocket

Auto/Mate

Composite Score
4.8 /10
CX Score
4.4 /10

The fusion of Auto/Mate and DealerSocket gives dealers the ultimate platform fueled by innovation and award-winning customer service. We help dealers reach the pinnacle of success by putting their needs first and delivering products that boost profits and create a strong customer experience. From CRM to inventory management to digital retailing to websites, your dealership’s potential is endless.

Pros

  • Acts with Integrity
  • Includes Product Enhancements
  • Friendly Negotiation
  • Appreciates Incumbent Status

Cons

  • Vendor Friendly Policies
  • Less Reliable
  • Less Performance Enhancing
Composite Score
0.8 /10
CX Score
3.9 /10

The Ultimate Dealer Management System. It’s an open, cloud-based solution that will save time with streamlined integrations across all departments, increase profits with real-time reporting, and keep your customers coming back with faster, smoother sales and service experiences.

Pros

  • Respectful
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable