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CallRail Logo
CallRail

CallRail

7.6 /10
Category
CallRail
7.6 /10

What is CallRail?

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

Company Details


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Awards & Recognition

CallRail won the following awards in the Conversation Intelligence category

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CallRail Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CallRail.

87 Likeliness to Recommend

96 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CallRail?

4% Negative
3% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful

Feature Ratings

Average 80

Call Analytics

87

Dashboards and Reporting

86

Call Recording

85

Audio Transcription

80

Mobile Support

79

Manager Annotation and Feedback

79

Pipeline Visibility

78

Application Integration

78

Role-Based Access

77

Conversation Coaching

67

Artificial Intelligence Engine

67

Vendor Capability Ratings

Average 79

Business Value Created

84

Quality of Features

83

Ease of Implementation

81

Usability and Intuitiveness

81

Breadth of Features

79

Ease of IT Administration

78

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Vendor Support

76

Availability and Quality of Training

73

CallRail Reviews

Kara D.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Tool for Business

Likeliness to Recommend

8 /10

What differentiates CallRail from other similar products?

CallRail tracks phone calls by source, keyword, etc.

What is your favorite aspect of this product?

The tracking makes it very easy to find what you are looking for

What do you dislike most about this product?

They occasionally have technical issues so calls can be missed or not tracked

What recommendations would you give to someone considering this product?

It is a great product but do be prepared to run into issues from time to time

Pros

  • Performance Enhancing
  • Efficient Service
  • Saves Time
  • Altruistic

Katerina t.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

This product is very intuitive and delivers!

Likeliness to Recommend

8 /10

What differentiates CallRail from other similar products?

Integrations are seamless and easy. The interface is very intuitive and easy to navigate.

What is your favorite aspect of this product?

The branch features is one of my favorite. Sales teams don’t get any irrelevant calls anymore which saves time!

What do you dislike most about this product?

The lead scoring isn’t great

What recommendations would you give to someone considering this product?

Take a look at all of the integrations and capabilities

Pros

  • Generous Negotitation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Ruben S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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