What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Analytics
Dashboards and Reporting
Call Recording
Audio Transcription
Mobile Support
Manager Annotation and Feedback
Pipeline Visibility
Application Integration
Role-Based Access
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
CallRail Reviews
Kara D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Great Tool for Business
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail tracks phone calls by source, keyword, etc.
What is your favorite aspect of this product?
The tracking makes it very easy to find what you are looking for
What do you dislike most about this product?
They occasionally have technical issues so calls can be missed or not tracked
What recommendations would you give to someone considering this product?
It is a great product but do be prepared to run into issues from time to time
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Altruistic
Please tell us why you think this review should be flagged.
Katerina t.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2023
This product is very intuitive and delivers!
Likeliness to Recommend
What differentiates CallRail from other similar products?
Integrations are seamless and easy. The interface is very intuitive and easy to navigate.
What is your favorite aspect of this product?
The branch features is one of my favorite. Sales teams don’t get any irrelevant calls anymore which saves time!
What do you dislike most about this product?
The lead scoring isn’t great
What recommendations would you give to someone considering this product?
Take a look at all of the integrations and capabilities
Pros
- Generous Negotitation
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ruben S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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