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Box

Box ECM

7.7 /10
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Box ECM
7.7 /10

What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 83

File Conversion

87

ECM Document Management

86

Metadata Management

84

Search

84

Workflow Process Automation

82

Capture Channels

82

File Approvals Esignatures

82

Access Permissions Management

82

Collaboration

82

Mobile

79

Ediscovery Audit Trail

78

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Quality of Features

88

Business Value Created

87

Availability and Quality of Training

87

Breadth of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

80

Ease of Customization

78

Box ECM Reviews

Eliezer F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Centralized content and Robust security with BOX

Likeliness to Recommend

10 /10

What differentiates Box ECM from other similar products?

Box ECM keeps all our data secure and centralizes it on a single repository. Also, it simplifies collaboration and ensures that all teams are on the same page. Box ECM is a cloud-native platform that enables collaboration from anywhere , anytime , on any device and the file type of our choice. It is also affordable and reliable. We can work more efficiently with the automated workflow system that it offers. It is easy to use and allows sharing of large files across various devices. The learning curve is low and users adapt quickly to using it. I highly recommend it for use.

What is your favorite aspect of this product?

Box ECM has played a big part in giving a smooth path towards data collection and storage. Previously teams in our company were using disparate repositories and we lacked a uniform way of managing our data, After implementing Box ECM , data is stored in one single repository allowing easy access of data from all our teams. We can archive data and exchange information fast and easily. Also, the migration to Box was quite straightforward. It has just made content management simpler for us and secure. A simplified security environment with complete privacy control is what we have benefited from using Boc ECM.

What do you dislike most about this product?

We work with high-resolution images and i would love to see the preview of the thumbnail adjusted.

What recommendations would you give to someone considering this product?

Box ECM is a great product and i mostly prefer it over other similar programs. It is best for companies that are aiming to secure clients' data as the tool will keep the process running smoothly and efficiently.

Pros

  • Continually Improving Product
  • Effective Service
  • Helps Innovate
  • Reliable

Ashwin G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

A great file collaboration solution

Likeliness to Recommend

8 /10

What differentiates Box ECM from other similar products?

It has a very good user help and clean UI.

What is your favorite aspect of this product?

It allows for collaborative documentation reviews and approvals. Access management and setting permissions is also exceptional.

What do you dislike most about this product?

There is a delay most of the times in receiving email alerts.

What recommendations would you give to someone considering this product?

Box is an excellent collaboration solution to get your documents reviewed by multiple stakeholders.

Pros

  • Respectful
  • Fair
  • Altruistic
  • Helps Innovate

Ramazan A.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Awesome tool for Enterprise Contents Management.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

To organize and manage cloud contents with this tool is just amazing. This tool is very secure.

What is your favorite aspect of this product?

Makes it's simple to search files and documents. Having access to files and documents is now quick and simple with Box ECM. It's simple to store and share documents with this tool.

What do you dislike most about this product?

Box ECM meets all our needs and also automates various business processes and workflows hence nothing to dislike.

What recommendations would you give to someone considering this product?

I strongly recommend the use of Box ECM in managing cloud contents.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing