What is Bloomreach Commerce Experience Cloud?
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bloomreach Commerce Experience Cloud?
Pros
- Respectful
- Reliable
- Fair
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi Channel Support
Translation Facilitation
E-Commerce Integration
Standard Templates
Content Repository
Social Media Integration
Content Security
Web Publishing Capabilities
Analytics and Reporting
Management Interface
Digital Asset Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Bloomreach Commerce Experience Cloud Reviews
Tomáš B.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: IT Leader or Manager
Submitted Aug 2023
Harder to use, but really useful and top support.
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
I dont know, we dediced to use the best in the market and also with the best support.
What is your favorite aspect of this product?
Outstanding client support and many plug in play scenarios.
What do you dislike most about this product?
Too complicated at the beginning, longer learning curve.
What recommendations would you give to someone considering this product?
Define your goals and then ask sales teams if this product is match for you.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Vendor Friendly Policies
Anastasija L.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
Good functions
What is your favorite aspect of this product?
flexybility
What do you dislike most about this product?
comlicated
What recommendations would you give to someone considering this product?
comfy for business
Pros
- Caring
- Saves Time
- Respectful
- Helps Innovate
Cons
- Less Efficient Service
Shivam S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2023
Bloomreach: Empowering Dynamic Digital Experience
Likeliness to Recommend
What differentiates Bloomreach Commerce Experience Cloud from other similar products?
At the forefront of innovation, Bloomreach Commerce Experience Cloud excels with:- AI-driven personalization, seamless content-commerce fusion, impressive scalability, and cross-channel prowess. Its headless setup empowers swift evolution, while global reach and powerful analytics enable businesses to craft dynamic, tailored digital ventures, setting it apart.
What is your favorite aspect of this product?
Its advanced AI-driven personalization capabilities are amazing for enhancing customer engagement and driving conversions by delivering tailored experiences and recommendations.
What do you dislike most about this product?
Its pricing structure can sometimes be perceived as on the higher side, particularly for smaller businesses or those with limited budgets
What recommendations would you give to someone considering this product?
Check if it Fits: See if Bloomreach suits your needs. Plan it Out: Plan how to fit it in your systems. Get the Know-How: Learn how to use it well. Price Tag vs. Benefits: Think about costs and gains. Ready to Grow: Make sure it grows with you. Give it a Spin: Test and tweak based on feedback. Use Insights: Learn from the data it dishes out. Mix Content Right: Blend products and stories smartly. Teamwork Matters: Get different teams on the same page. Future Friendly: Ensure it's good for the long haul.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
