Bitrix24
8.7 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

89 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Task Management

89

Home Page

86

File Sharing Collaboration

86

Workflow & Approvals

85

Employee Directory

85

Reporting and Analytics

85

Instant Messaging

84

Integrations

84

End-User Workflow Customization

84

Document Management

83

News Feed

83

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Data Integration

86

Ease of Implementation

85

Availability and Quality of Training

83

Usability and Intuitiveness

78

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

72

Bitrix24 Reviews

Akanksh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An ideal tool in managing projects for sprints.

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has all the tools you need to manage projects and tasks from CRM, chats, video calls, telephony etc. It seamlessly integrates with other leading tools. The software is available on browser, desktop and mobile.

What is your favorite aspect of this product?

The software allows for up to 48 participants in a video meeting. The capacity to record meetings and change background. Private and group chats. This provides a quick and easy way to discuss ideas and share files with specific team member.

What do you dislike most about this product?

No dislikes. All the features have been helpful to our business. We have experienced a lot of growth when using Bitrix. It is very easy to navigate and use. You can automate and customize pipelines. This helps to increase sales and overall productivity of the enterprise.

What recommendations would you give to someone considering this product?

I recommend it to everybody be in a company or an individual. It is very user friendly. It can fit into a company of any size and shape. We can effectively manage the time we spend on each task, this ensures that everybody is at pace with what is required to be done in a given time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

James H.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Efficient collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

With the aid of Britix24, everything works in favor of internal communication because it might replace outdated collaboration tools with a single platform. I adore how attractive and well-organized the website is for this wonderful program. It is very simple to use, and the customer support is excellent. It includes all necessary features and tools, as well as online storage and collaboration options. Using this platform, we can arrange our tasks, projects, communications, files, and the amount of time spent on each task, making it easier for the rest of our team to keep track of everything.

What is your favorite aspect of this product?

Because it resembles our internal social network, its interface is incredibly user-friendly, making it dynamic and simple to use. Video calls are crystal clear and audible, while files and documents are sent and uploaded rapidly. Because it is in the cloud, the computer hadn’t been overwhelmed with data.

What do you dislike most about this product?

I don’t like their notification system because I always see the same notifications every time I log in, the mobile app becomes too slow and occasionally takes a long time to open, and document sharing isn’t always as helpful as I’d like it to be, it takes some time to prioritize our tasks and subtasks, and the premium plans eventually get very expensive.

What recommendations would you give to someone considering this product?

Britix24 was first created with small and medium-sized businesses in mind, but it has since evolved into a very robust platform that, in my opinion, can meet the needs of any company, regardless of size.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Helps Innovate

Cons

  • Charges for Enhancements

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

All in One Fantastic Solution

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It has more in-depth provisions, including Task management, CRM, Communication and Document management. It does all these things seamlessly. IT IS ONE PLATFORM, ALL BUSINESS SOLUTION PLATFORM.

What is your favorite aspect of this product?

Better CRM system Narrow down to effective sales lead for helping our sales team We can collaborate as a team on the platform, it is impressive. You don't need different bit by bit software to do work any longer, just use one and its all taken care of

What do you dislike most about this product?

Nothing. It is good for the job

What recommendations would you give to someone considering this product?

It is worth you time and effort. Make sure you have great team culture at your workplace so they can enthusiastically collaborate on this platform and make the best use of it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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