Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.0 /10
CX Score
8.4 /10
Get Demo

In Partnership With SelectHub

Claim Software
Bitrix24
8.0 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

Customer Self Service Capabilities

87

Contact Center Integration

86

Analytics and Reporting

85

Agent Collaboration

82

Customer Community Management

81

Multi Channel Support

81

Customer Service Knowledge Management

80

Mobile Customer Care

80

Customer Service Workflow Management

80

Agent Scripting

79

Intelligent Search

79

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

88

Vendor Support

88

Breadth of Features

86

Product Strategy and Rate of Improvement

86

Business Value Created

85

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

81

Usability and Intuitiveness

81

Availability and Quality of Training

79

Bitrix24 Reviews

Melissa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Best management, and communication software

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

With bitrix24, I can keep track of all of my files, projects, messages and tasks in one place. Another goal is to improve communication and cooperation among workers, resulting in more output and lower costs.

What is your favorite aspect of this product?

Easy CRM management, calendar sharing, and more are all included in the best all-in-one platform with a beautiful dashboard and GUI. AI (artificial intelligence) chatbots that allow you to quickly generate tasks, reminders, and notes with only a few clicks astound me with their speed and precision.

What do you dislike most about this product?

Since I began using this program, I have yet to come across any features that I detest. User-friendly dashboard and intuitive forntend make for a pleasant experience.

What recommendations would you give to someone considering this product?

On a daily level, it helps me communicate with my coworkers and coworkers via instant messaging and calendar sharing. In addition to CRM, it includes mass email and a daily planner. With the sales funnel, we receive a comprehensive picture of each lead. In order to get an accurate count of the amount of bids I've received, this tool is quite useful. Using Bitrix24, you can keep an eye on the sales cycle.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Julia Maria M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Project management tool with many integrated tools

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

When I discovered Bitrix24, I realized that it is an excellent project management platform. I liked it right away because it had all the features I needed for our company at the time. I had all my contacts, leads, customers, clients and employees there.

What is your favorite aspect of this product?

Not only could I keep track of projects, but also separate calendars and conversations within the tool. For me, it's better than Asana, Trello, Slack and Zoom all in one app. We have been very happy with it for a long time, as it gives us everything we need in one place. Save new leads and track progress. You can also check when it makes sense to contact them again.

What do you dislike most about this product?

A very long training period, which is not exactly a lot of fun. Sometimes there are too many interfaces and functions, so orientation costs time and nerves. No possibility to run Bitrix locally on your own server.

What recommendations would you give to someone considering this product?

Each of our projects not only has different timelines, clients and teams, but also different needs. We use Bitrix24 as our main project management solution to keep track of all our productions, maintain communication with the different teams and even have private conversations, social media as publications and a CMS platform for our internal use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nadja K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

"The Best Free Collaboration Platform"

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

there are very few differences perhaps in the price .

What is your favorite aspect of this product?

Bitrix24 is the only free CRM software that includes features like Tasks, Projects, Communications, Funnel, and a slew of other options. This is what I appreciate most. You can accomplish nearly anything with this one platform, and it's free for everyone who uses it. Upgrade your subscription at any moment for access to premium features.

What do you dislike most about this product?

There are so many features in Bitrix24 that it might be difficult to figure out which monthly plan is appropriate for your needs, and this can make it difficult to utilize some of them. So that you know precisely how much you'll have to spend for each function, we should be able to acquire subscriptions for specific features. For free users, there is no help.

What recommendations would you give to someone considering this product?

Bitrix24 is a great CRM to get started with if you've never used one before.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time