What is Basecamp?
Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Basecamp?
Pros
- Effective Service
- Respectful
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Document Management
Resource Management
Workflow Management
Dependency and Milestone Tracking
Planning and Scheduling
Mobile Access
Budget Management
Reporting
Time & Expense Tracking
Hierarchical Task Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Basecamp Reviews
Kristen P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Intuitive to Use for General Project Communication
Likeliness to Recommend
What differentiates Basecamp from other similar products?
Basecamp is very easy to implement across teams. Our current Basecamp includes multiple departments—members from our technical support and front office teams, R&D, operations, and marketing groups—and our department utilizes Basecamp projects the most when it comes to planning our exhibits at conferences since multiple departments are involved. Basecamp required very little onboarding, and the tool provides excellent means of communication.
What is your favorite aspect of this product?
The Campfire feature provides an option for teams to discuss urgent items, the calendar can share milestones with Google Calendar, and it's easy to organize documents within folders. In fact, documents are much easier to organize and access within Basecamp than Google Drive. The mobile app provides an easy way for our representatives to access critical show documents such as electrical and labor orders without needing to carry a laptop with them. And, one can quickly ask for help by at-mentioning or pinging another team member no matter where they are.
What do you dislike most about this product?
The Gantt chart plug-in is clunky and dependencies are non-existent. So, if you are a project manager, there are only a few tools at your disposal for keeping projects on track. This application is obviously geared for project participants that do not have a project manager role or for those who want to manage projects without any complexity.
What recommendations would you give to someone considering this product?
When we established Basecamp, we realized that the communication was only as good as the notifications that each profile set individually. To create some foundations for communication, we elected a small team to propose a baseline notification setting list that we expected all project participants to have. This way, when we at-mention someone, we have at least a minimal expectation of how someone is notified. This was extremely helpful for our traveling representatives who, if they needed help right away, could rest assured that their at-mention would appear as a pop-up notification and in an email for increased visibility.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Helps Innovate
Kunal C.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2023
Loaded with features and simple tool
Likeliness to Recommend
What differentiates Basecamp from other similar products?
A simple and basic approach to project management. Its very intuitive.
What is your favorite aspect of this product?
Simplicity of the product and easy to use app. All teams find it very intuitive.
What do you dislike most about this product?
No customisations options are available.
What recommendations would you give to someone considering this product?
Definitely go for it if you want a simple and easy to use tool for project management.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Claudia M.
- Role: Operations
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jun 2023
Fantastic product. Only misses some PM essentials.
Likeliness to Recommend
What differentiates Basecamp from other similar products?
It is very customable.
What is your favorite aspect of this product?
That it has "activity feed".
What do you dislike most about this product?
It is hard for management.
What recommendations would you give to someone considering this product?
Get used to it first.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
