Appian Customer Reviews 2024

Appian

7.9 /10

What is Appian?

Automate complex workflows at the speed of low-code. Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

Company Details

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Appian Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian.

90 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian?

5% Negative

12% Neutral

83% Positive

Pros

Saves Time
Fair
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 80

Cross-Platform Deployment

Role-Based Access Management

Cloud Deployment

Data and Entity Mapping

Templates

Backend Coding and Scripting

GUI Application Designer

End to End Lifecycle Management

Automated Delivery Pipeline

Application Inventory and Dashboard

Plug-and-Play Architecture

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Appian Reviews

Ashita K.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic Lowcode platform.

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

It offers all in one package including RPA, Lowcode platform and IDP.

What is your favorite aspect of this product?

Easy to integrate with 3rd party system.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Best platform for automation.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Jorge S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

BPM that makes sense, good luck finding developers

Likeliness to Recommend

8 /10

What differentiates Appian from other similar products?

Simplicity of the implementation of BPM and RPA paradigms dovetailing with the trends of low-code no-code approaches for enterprise solutions

What is your favorite aspect of this product?

Rich catalogue of cloud-first features and integrating capabilities

What do you dislike most about this product?

The lack of Appian developers in the market is normally a hindrance to a wider adoption

What recommendations would you give to someone considering this product?

Make sure you treat it as an Application Delivery practice with all the rigour of ownership and release management. Campaign the concepts of BPM and get buy-in for high business-value-adding projects that are suitable for the platform. Fast-track API or event-driven integrations with your core systems to enable process digitization with faster turn around times.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Khemraj S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Best Lowcode tool!!

Likeliness to Recommend

10 /10

What differentiates Appian from other similar products?

It’s easy to use Lowcode capabilities with IDP support.

What is your favorite aspect of this product?

Drag and drop components.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

Definable go with it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Appian

What is Appian?

Company Details

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Awards & Recognition

Appian Ratings

90 Likeliness to Recommend

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Appian?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Appian Reviews

Ashita K.

Fantastic Lowcode platform.

Likeliness to Recommend

Pros

Jorge S.

BPM that makes sense, good luck finding developers

Likeliness to Recommend

Pros

Khemraj S.

Best Lowcode tool!!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Cross-Platform Deployment

Role-Based Access Management

Cloud Deployment

Data and Entity Mapping

Templates

Backend Coding and Scripting

GUI Application Designer

End to End Lifecycle Management

Automated Delivery Pipeline

Application Inventory and Dashboard

Plug-and-Play Architecture

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization