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Amazon Lex Logo
Amazon

Amazon Lex

7.5 /10
Category
Amazon Lex
7.5 /10

What is Amazon Lex?

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

Company Details


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Awards & Recognition

Amazon Lex won the following awards in the Conversational AI category

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Amazon Lex Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Lex.

83 Likeliness to Recommend

93 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Lex?

0% Negative
14% Neutral
86% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Under Delivered

Feature Ratings

Average 78

Other Integrations

100

Intent Extraction

100

Natural Language Processing

84

Workflow Processing

81

Artificial Intelligence Engine

79

Personalized Service

78

Learning and Adaptability

77

Leads Generation

71

Vendor Capability Ratings

Average 79

Ease of Customization

93

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Quality of Features

93

Usability and Intuitiveness

93

Availability and Quality of Training

86

Breadth of Features

86

Business Value Created

85

Ease of Implementation

85

Ease of Data Integration

80

Vendor Support

72

Amazon Lex Reviews

Rohan S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Used LEX for creating operations slack bot. Easy

Likeliness to Recommend

8 /10

What differentiates Amazon Lex from other similar products?

Intent based system.

What is your favorite aspect of this product?

Intelligence

What do you dislike most about this product?

Sometimes it becomes slow

What recommendations would you give to someone considering this product?

Optimisation required

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Dhanunjay Reddy G.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Good for a small bots. can get complicated

Likeliness to Recommend

8 /10

What differentiates Amazon Lex from other similar products?

It is easy to set up and the compatibility with other AWS services is good.

What is your favorite aspect of this product?

Takes very less time to set it up. if you want to make a complex chatbot adding a lambda makes anything possible.

What do you dislike most about this product?

The new LEX v2 has a bit of a learning curve. It feels like they are forcing you to use it.

What recommendations would you give to someone considering this product?

consider this product if you are going with other AWS services. make sure to have a developer Knowlege if your going with more complex bot

Pros

  • Continually Improving Product
  • Unique Features
  • Client Friendly Policies
  • Fair

Cons

  • Wastes Time
  • Less Effective Service

Shubham S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Fantastic Service to add AI to application chatbot

Likeliness to Recommend

9 /10

What differentiates Amazon Lex from other similar products?

The software service contains advanced neural network models which are very useful.

What is your favorite aspect of this product?

My favourite aspect is the price in which it is available.

What do you dislike most about this product?

This software service needs a very experienced technnical person to use.

What recommendations would you give to someone considering this product?

If you have very good technical teamforce in the field of AI and machine learning and want to integrate chatbots in your application then you should definiely go for it!

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation

Cons

  • Security Frustrates
  • Vendor Friendly Policies
  • Leverages Incumbent Status

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