What is Aloware?
Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
86 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aloware?
Pros
- Trustworthy
- Efficient Service
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Communication Archive
Scheduled Messaging
Text Messaging
Marketing Analytics
Social Media Marketing Management
Mobile Payments
Loyalty Promotions Management
Opt-in
Surveys Feedback
Mobile Marketing Management
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Aloware Reviews
Chandler O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Highly Effective despite some short comings
Likeliness to Recommend
What differentiates Aloware from other similar products?
Aloware focuses on volume of out reach. It's power dialer, local dial and integration with HubSpot is what sold me on the tool.
What is your favorite aspect of this product?
Local Dial increases our connection rate.
What do you dislike most about this product?
There are two big pain points. One is the UI which can feel illogical at times. The other is training. There isn't an easy to use system to train on all the different features.
What recommendations would you give to someone considering this product?
They're easy to work with so giving it a try can't hurt.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Moriah H.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
I really, really wish I could respond to texts!
Likeliness to Recommend
What differentiates Aloware from other similar products?
I like that I can see how I compare to my colleagues.
What is your favorite aspect of this product?
That I can be part of multiple call groups/queues. e.g. Client Success AND General Purpose queues.
What do you dislike most about this product?
That I can respond to the text that Aloware sends my phone. It sends me a notification text when I receive a text, but I have to open the app to respond. I wish I could just respond to the text that Aloware sends to me and have it get routed back to the client.
What recommendations would you give to someone considering this product?
I really do like Aloware overall. It's better than Five9 and jive by far, but there are still some areas that need improvement for people in my kind of role where I'm talking to clients on the daily and a lot of communication is through text.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Robert E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Very easy to use. Love the texting option.
Likeliness to Recommend
What differentiates Aloware from other similar products?
The texting feature helps reach out to more folks.
What is your favorite aspect of this product?
Power Dialing
What do you dislike most about this product?
I would love texting saved templates
What recommendations would you give to someone considering this product?
Hit the ground running. The power dial takes the confusion out of a lot of mistakes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing