What is ALICE Receptionist?
ALICE Receptionist specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ALICE Receptionist?
Pros
- Performance Enhancing
- Respectful
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobile
Badge Printing
Dashboards, Analytics and Reporting
API Integration
Visitor Authentication and Monitoring
Electronic Signatures
Real-Time Alerts and Notifications
Registration Management
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Implementation
Ease of Data Integration
Business Value Created
Vendor Support
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
ALICE Receptionist Reviews
Avinassh A.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Fantastic product
Likeliness to Recommend
What differentiates ALICE Receptionist from other similar products?
Easy to understand
What is your favorite aspect of this product?
Search and interface
What do you dislike most about this product?
I liked everything
What recommendations would you give to someone considering this product?
Easily onboard
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Peace R.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Great Customer Support tool!
Likeliness to Recommend
What differentiates ALICE Receptionist from other similar products?
ALICE Receptionist stands out from other similar products due to its comprehensive suite of features. It offers a fully automated receptionist service that can answer customer inquiries, book appointments, and provide customer support. ALICE Receptionist provides a user-friendly interface that is easy to use and understand. It also has a built-in AI engine that can learn from customer interactions and improve its performance over time. Finally, ALICE Receptionist is highly customizable, allowing businesses to tailor the service to their specific needs.
What is your favorite aspect of this product?
My favorite aspect of ALICE Receptionist is its ability to provide an efficient and automated customer service experience. It allows businesses to quickly respond to customer inquiries and provide personalized responses, which can help improve customer satisfaction and loyalty. ALICE Receptionist can be easily integrated with other customer service systems, such as chatbots and voice assistants, which makes it even more powerful and convenient. ALICE Receptionist also offers a variety of customization options, allowing businesses to tailor their customer service experience to their specific needs.
What do you dislike most about this product?
I dislike the fact that ALICE Receptionist is not very user-friendly. It can be difficult to navigate, and the interface is not very intuitive. The customer service is not always helpful when trying to troubleshoot issues. The system is often slow and unresponsive. This can be incredibly frustrating when trying to get tasks done quickly and efficiently.
What recommendations would you give to someone considering this product?
If you are considering ALICE Receptionist, I would highly recommend it. ALICE Receptionist is an AI-powered virtual receptionist that can help you manage your customer service. It is easy to use and can be customized to fit your business needs. This software can help you reduce costs, increase customer satisfaction, and streamline operations. It also has features such as automated scheduling, automated customer service, and automated follow-up. All of these features make ALICE Receptionist a great choice for businesses of all sizes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Facundo S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing