ALICE Receptionist Logo Award Winner Product Badge
ALICE Receptionist Logo Award Winner Product Badge
WinTech, LLC

ALICE Receptionist

8.1 /10
Category
ALICE Receptionist
8.1 /10

What is ALICE Receptionist?

ALICE Receptionist specializes in transforming your current office lobby management and visitor registration system with an easy to operate, virtual visitor receptionist.

Company Details


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Awards & Recognition

ALICE Receptionist won the following awards in the Visitor Management category

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ALICE Receptionist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ALICE Receptionist.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ALICE Receptionist?

0% Negative
3% Neutral
97% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 85

Mobile

88

Badge Printing

88

Dashboards, Analytics and Reporting

86

API Integration

85

Visitor Authentication and Monitoring

84

Electronic Signatures

84

Real-Time Alerts and Notifications

83

Registration Management

82

Vendor Capability Ratings

Average 79

Availability and Quality of Training

84

Ease of Customization

83

Ease of Implementation

82

Ease of Data Integration

81

Business Value Created

80

Vendor Support

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Quality of Features

77

Breadth of Features

77

Product Strategy and Rate of Improvement

75

ALICE Receptionist Reviews

Prajwal S.

  • Role: Finance
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The product and service is very good

Likeliness to Recommend

8 /10

What differentiates ALICE Receptionist from other similar products?

Mobile app integration: ALICE Receptionist integrates with mobile apps, allowing employees to receive alerts and notifications about visitors and deliveries. Enhanced security: ALICE Receptionist has advanced security features, such as visitor ID verification and watchlist screening, to ensure the safety of the workplace. Data analytics: ALICE Receptionist provides valuable data and analytics, such as visitor demographics and check-in history, that can help companies improve their operations and customer experience.

What is your favorite aspect of this product?

Multilingual support: ALICE Receptionist can communicate with visitors in over 100 languages, making it a great choice for global organizations. Facial recognition: ALICE Receptionist has facial recognition technology that allows it to identify and greet visitors by name, providing a personalized experience.

What do you dislike most about this product?

Initial setup: Setting up the software may require some technical expertise, and users may need to invest time in training and customizing the software to their needs. Dependency on reliable internet connection: As a cloud-based solution, ALICE Receptionist requires a stable internet connection to function optimally. If the internet connection is slow or unreliable, this may affect the software's performance and cause delays in visitor check-in.

What recommendations would you give to someone considering this product?

Get assistance with installation and setup: If you are not familiar with installing and setting up software, consider getting assistance from ALICE Receptionist's support team or a professional IT consultant to ensure a smooth and efficient installation process. Train your staff: To ensure that your staff can use ALICE Receptionist effectively, provide adequate training on how to operate the software and take advantage of its features. Monitor performance and adjust as needed: Once ALICE Receptionist is up and running, monitor its performance and adjust the software settings as needed to optimize visitor check-in and other processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Acts with Integrity

shailendra Kumar S.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic software ,easy to use

Likeliness to Recommend

10 /10

What differentiates ALICE Receptionist from other similar products?

It has user friendly interface and excellent customer support

What is your favorite aspect of this product?

Cool interfere and easy to install

What do you dislike most about this product?

Can not find that can be complained about

What recommendations would you give to someone considering this product?

Fantastic product go ahead for this

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Ritika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Great Supper

Likeliness to Recommend

9 /10

What differentiates ALICE Receptionist from other similar products?

I appreciate how it's basically set out like a basic calendar, making it simple to look and work with on a daily basis. I like how it mentions which user created the ticket/task—that makes it simple to address questions to the appropriate person. Working in a hotel means that things run around the clock, so there are constantly numerous hands in the pot. It's useful to know who worked on what. I also enjoy how tickets may be assigned to individual users.

What is your favorite aspect of this product?

In work, Alice is like a best friend! She's a formidable workhorse. My job became easier from the start, thanks to user-friendly settings, a well-thought-out dashboard, and eye-catching warnings. Never miss a message again by communicating with customers using the Alice platform. It's powerful and smooth. The message is delivered quickly and consistently. I appreciate Alice for communicating guest requests to cleaning, f&b, or even management without having to worry about messages not being delivered. It's quite effective. We're lucky to have Alice on board!

What do you dislike most about this product?

Additional tabs for irrelevant data. It's unnecessary, and there's no way to get rid of it. There are no tabs for information that is required, forcing you to put everything in the notes area.

What recommendations would you give to someone considering this product?

Guest problem response has never been easier. One can communicate with the appropriate department with breakneck speed! Quick resolutions astound our guests.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

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