Hyland Software

Alfresco Platform

6.5 /10

What is Alfresco Platform?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco Platform.

75 Likeliness to Recommend

77 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco Platform?

14% Negative

11% Neutral

75% Positive

Pros

Over Delivered
Friendly Negotiation
Client's Interest First
Enables Productivity

Cons

Less Respectful
Wastes Time

Feature Ratings

Average 82

File Approvals Esignatures

ECM Document Management

Metadata Management

Mobile

Workflow Process Automation

Capture Channels

Search

Collaboration

Access Permissions Management

Ediscovery Audit Trail

File Conversion

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Vendor Support

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Alfresco Platform Screenshots

Alfresco Platform Reviews

Hunner M.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

My Experience With Alfresco Content Services

Likeliness to Recommend

9 /10

What differentiates Alfresco Platform from other similar products?

With Alfresco Content Services offers scalable performance in addition to the much needed 24/7 support to businesses. These are two aspects that are not so common with the competitors.

What is your favorite aspect of this product?

I like that Alfresco Content Services is scalable and therefore we can pay for what we need and optimize performance when need be The software is secure and since it is available on cloud, it is readily accessible which is important for a business content management tool.

What do you dislike most about this product?

Besides the user interface that looks outdated, everything about Alfresco Content Services is amazing

What recommendations would you give to someone considering this product?

I have used Alfresco Content Services and it has not disappointed and therefore if you are considering it, I can guarantee you it will meet your business needs more so because it is scalable and affordable.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

ADITYA R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Feature rich, easy to customize,

Likeliness to Recommend

9 /10

What differentiates Alfresco Platform from other similar products?

• Most feature-rich tool I have ever seen • Great tool for Document management Powered with innovative RestAPI for integrations • It is very simple to perform customization • Makes it easy to access the current updates

What is your favorite aspect of this product?

• Backed with Cloud which allows users to access the documents from any part of the world • Great support from the community • Streamlines the process of content management

What do you dislike most about this product?

• User interface needs customization as it is not very engaging • Efforts must be laid to integrate it with social media • Higher level of dependency on partner solution for imaging, OCR, and content capturing

What recommendations would you give to someone considering this product?

• Widely used as a backend document management service but efforts should be made to improve the front end • It is challenging for people over 45+ years of age to learn it. Must launch intuitive tutorials to facilitate everyone in learning & using it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Josh W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Content Management Made Easy With Afresco

Likeliness to Recommend

9 /10

What differentiates Alfresco Platform from other similar products?

The tool is very secure and offers ample cloud storage. In addition, this tool comes with content collaboration features.

What is your favorite aspect of this product?

First, I like that Alfresco Content Services is affordable It is easy to implement, and scaling is effortless especially when there is a need for more space. Thanks to its user interface, anyone can use it The tool is very secure It makes content collaboration a breeze/

What do you dislike most about this product?

I have had zero bad experiences with Alfresco Content Services. It always works,

What recommendations would you give to someone considering this product?

For an easy to use, affordable, secure and collaborative content manager, Alfresco Content Services is what you need. Give it a shot.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Alfresco Platform

What is Alfresco Platform?

Company Details

Need Assistance?

Alfresco Platform Ratings

75 Likeliness to Recommend

77 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love Alfresco Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Alfresco Platform Screenshots

Workspace

Control Center

Alfresco Platform Reviews

Hunner M.

My Experience With Alfresco Content Services

Likeliness to Recommend

Pros

ADITYA R.

Feature rich, easy to customize,

Likeliness to Recommend

Pros

Josh W.

Content Management Made Easy With Afresco

Likeliness to Recommend

Pros

Feature Ratings

File Approvals Esignatures

ECM Document Management

Metadata Management

Mobile

Workflow Process Automation

Capture Channels

Search

Collaboration

Access Permissions Management

Ediscovery Audit Trail

File Conversion

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of Implementation

Vendor Support

Ease of Customization

Ease of IT Administration

Availability and Quality of Training