Ada Logo
Ada Logo
Ada

Ada

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Ada
7.7 /10

What is Ada?

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

2% Negative
6% Neutral
92% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Caring

Feature Ratings

Average 79

Integration With CRM

86

Scheduled Availability

83

Application Programming Interface

82

Workflow Processing

81

Personalized Service

80

Multi-channel

79

Leads Generation

79

Learning and Adaptability

79

Translation

77

Natural Language Processing

76

Knowledgebase

76

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Quality of Features

85

Usability and Intuitiveness

82

Business Value Created

82

Vendor Support

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Customization

79

Breadth of Features

77

Ease of Data Integration

75

Ada Reviews

Neha M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Very unique and user friendly

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Unique and comprehensive Features

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Looks quite pricey

What recommendations would you give to someone considering this product?

I would recommend others to pls try this product as its very different from available products in market and its unique features and capabilities would make you fall in love with it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Piyush M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Ada from other similar products?

Innovation

What is your favorite aspect of this product?

Unique feature

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

More features

Pros

  • Effective Service
  • Inspires Innovation
  • Saves Time
  • Respectful

Vishal S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

easy to integrate with existing system

Likeliness to Recommend

8 /10

What differentiates Ada from other similar products?

Ada's plaform for No-Code Interface allow non-technical teams to manage the service.

What is your favorite aspect of this product?

Ada provide highly personalized customer interaction which enhances the customer experience. . Also, it integrates with our CRM system, helpdesk software which provide more streamline workflow.

What do you dislike most about this product?

Ada offers a well packed customer service solution but the cost is bit high compared to other alternatives.

What recommendations would you give to someone considering this product?

i highly recommend this product who wants to begin with basic automation tasks and analytics tools to track performance metrics. Ada service is easy to start and integrate with your existing system.

Pros

  • Performance Enhancing
  • Unique Features
  • Enables Productivity
  • Saves Time

Cons

  • Under Delivered
  • Vendor's Interest First
  • Charges for Enhancements

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