What is Ada?
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Availability
Workflow Processing
Integration With CRM
Application Programming Interface
Personalized Service
Learning and Adaptability
Leads Generation
Voice or Text Input
Multi-channel
Knowledgebase
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Quality of Features
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Ada Reviews
Boniface G.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2022
A Must Have Chatbot For Business
Likeliness to Recommend
What differentiates Ada from other similar products?
Ada takes care of customer needs by ensuring they can help themselves without much interbey from the customer care team. The interactions are personalized and the tool is easy to navigate
What is your favorite aspect of this product?
I like that Ada is easy to use The personalization of conversations is a win. I like that it's affordable I like that customers can self-help which saves time.
What do you dislike most about this product?
Ada has been nothing but amazing. No complaints
What recommendations would you give to someone considering this product?
If you're looking for a tested and proven chatbot, I recommend Ada. We have used it for long and it has proven to be the best. It's easy to use and relatively affordable
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Quoc Tuan H.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2022
Fantastic virtual assistant product!
Likeliness to Recommend
What differentiates Ada from other similar products?
Great prpduct support
What is your favorite aspect of this product?
Training and creating content
What do you dislike most about this product?
Better implementation of translation
What recommendations would you give to someone considering this product?
Nothing comes to mind
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gathendu W.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
An Amazing Customer Care Tool
Likeliness to Recommend
What differentiates Ada from other similar products?
Unlike many of the competitors, Ada personalizes conversations for a better experience and to handle and customer uniquely. It also serves as a marketing channel thanks to targeted messaging.
What is your favorite aspect of this product?
I like that using Ada is easy and that the software offers some competitive features in the industry. The software is cost effective and I like that it personalizes conversations. Acts as a great marketing software.
What do you dislike most about this product?
Since Ada hasn't failed us, I have no dislikes to list here.
What recommendations would you give to someone considering this product?
For best customer care experience, I recommend Ada. It makes conversations with clients easy and at the same time, the business can use the software for marketing needs.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy