Act! LLC

Act!

5.6 /10

What is Act!?

Flexible CRM that’s uniquely yours. Act! makes it easy to build lasting relationships and provides the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace.

Company Details

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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.

72 Likeliness to Recommend

84 Plan to Renew

64 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+44 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

0% Negative

26% Neutral

74% Positive

Pros

Respectful
Reliable
Enables Productivity
Acts with Integrity

Cons

Under Delivered
Charges for Enhancements
Leverages Incumbent Status

Feature Ratings

Average 77

Customer Service Management

Mobile

Lead Management

Collaboration

Sales Management

Account and Contact Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Telephony and Call Center Management

Vendor Capability Ratings

Average 71

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Act! Reviews

David W.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Powerful tool for marketing automation

Likeliness to Recommend

9 /10

What differentiates Act! from other similar products?

I have not used similar customer relations product in our company as Act.

What is your favorite aspect of this product?

It builds strong marketing infrastructure that simplifies all our marketing journey in the entire company. Automation of marketing adverts have enabled our company to reach more customers and increase sales.

What do you dislike most about this product?

I have not experienced any performance challenge from the operation of this great platform.

What recommendations would you give to someone considering this product?

Any organization that is in need of super marketing automation platform can highly consider Act.

Pros

Performance Enhancing
Inspires Innovation
Caring
Fair

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2021

very basic product

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Vendor's Interest First

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Easy to Use But Expensive

Likeliness to Recommend

5 /10

Pros

Performance Enhancing
Enables Productivity
Unique Features
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Act!

What is Act!?

Company Details

Need Assistance?

Act! Ratings

72 Likeliness to Recommend

84 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+44 Net Emotional Footprint

How much do users love Act!?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Act! Reviews

David W.

Powerful tool for marketing automation

Likeliness to Recommend

Pros

very basic product

Likeliness to Recommend

Pros

Cons

Easy to Use But Expensive

Likeliness to Recommend

Pros

Cons

Feature Ratings

Customer Service Management

Mobile

Lead Management

Collaboration

Sales Management

Account and Contact Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Telephony and Call Center Management

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement