What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
92 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Trustworthy
- Respectful
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Call Management
Mobility
Communications
Secure Access
Analytics Reporting
Audio Transcription
Third-Party Integration
Centralized Management Portal
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
8x8 XCaaS Reviews
Sadish Kumar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Gread Product!
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Easy to setup
What is your favorite aspect of this product?
Its features
What do you dislike most about this product?
nothing specific, all features works great for us,
What recommendations would you give to someone considering this product?
Give a try!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Kirk F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Very straightforward with ease of use!
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
With prior contracts I've worked with, this product was quick to pick up one and seemed seamless to work with.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
The GUI interface.
What recommendations would you give to someone considering this product?
Definitely worth the try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Dec 2022
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing