8x8

8x8 XCaaS

8.0 /10

What is 8x8 XCaaS?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

8x8 XCaaS won the following awards in the Unified Communications as a Service category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

2 Top Rated Features

2023

8x8 XCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 XCaaS.

83 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 XCaaS?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Trustworthy
Respectful
Caring

Feature Ratings

Average 81

Web & Desktop Conferencing

Call Management

Mobility

Communications

Secure Access

Analytics Reporting

Audio Transcription

Third-Party Integration

Centralized Management Portal

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Average 80

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

8x8 XCaaS Reviews

Role: Industry Specific Role
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

Bennet K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy third party integration

Likeliness to Recommend

7 /10

What differentiates 8x8 XCaaS from other similar products?

The best thing I have experience so far is integration of third part software like social media and upload of data for Client Relationship Management. It provide seamless usage with fast automation activities without personally using many man working hours to alters data by your self.

What is your favorite aspect of this product?

My favorite aspect of the product is call management.

What do you dislike most about this product?

The price is a little bit higher for startups like me. I think some discount should be giving to small business to help them scale up.

What recommendations would you give to someone considering this product?

I recommend the software to marketers for Customer Relationship Management. It will help them increase their clientele base by managing effective relationship with them. This is done by automating massages to them on timely manner.

Pros

Enables Productivity
Client Friendly Policies
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Generous
Charges for Enhancements

Collins Sarkodieh A.

Role: Information Technology
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Quality Call Center Services

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

With the aid of their HD audio and video resources, 8x8 offers fantastic customer service center setup. I adore their distinctiveness and the high caliber of their offerings, which make them exceptional. I must say, 8x8 makes customer service exciting. I have never experienced such high level HD services before. We are pleased that we discovered 8x8, as our customer service is now among the best in our sector.

What is your favorite aspect of this product?

The audio analytics, call activity analytics, and application integration support are my favorite features of their products and services. Making reports is now simpler for me thanks to this analytics capability.

What do you dislike most about this product?

8x8 is having a significant impact on businesses, and I so far adore them.

What recommendations would you give to someone considering this product?

I heartily endorse 8x8 to any organization looking to improve their foundation in customer service. Try out their HD video call; it has some incredible features for business expansion.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

8x8 XCaaS

What is 8x8 XCaaS?

Company Details

Need Assistance?

Awards & Recognition

8x8 XCaaS Ratings

83 Likeliness to Recommend

92 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love 8x8 XCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

8x8 XCaaS Reviews

Easy to use

Likeliness to Recommend

Pros

Bennet K.

Easy third party integration

Likeliness to Recommend

Pros

Cons

Collins Sarkodieh A.

Quality Call Center Services

Likeliness to Recommend

Pros

Most Popular 8x8 XCaaS Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Experience Platform

RingCentral MVP

Feature Ratings

Web & Desktop Conferencing

Call Management

Mobility

Communications

Secure Access

Analytics Reporting

Audio Transcription

Third-Party Integration

Centralized Management Portal

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement