Top Amazon Lex Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
Common Features
Artificial Intelligence Engine | Leads Generation | Learning and Adaptability | Natural Language Processing | Personalized Service | Workflow Processing | Intent Extraction | Other Integrations
7.5
Composite
Score
+82
Emotional
Footprint
14
Reviews
Best Alternatives and Competitors to Amazon Lex
Compare how Amazon Lex stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
FPT Smart Cloud Company Limited
FPT.AI
8.6
Composite
Score
+98
Emotional
Footprint
17
Reviews
Reviews Say
Compared to Amazon Lex, FPT.AI is:
Better at Support
Better at Training
More Transparent
More Inspiring
More Caring
Easier to Customize
FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.
Dialogflow
8.3
Composite
Score
+97
Emotional
Footprint
17
Reviews
Reviews Say
Compared to Amazon Lex, Dialogflow is:
More Inspiring
More Caring
Better at Training
More Innovative
More Respectful
More Efficient
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Kore.ai
Kore.ai Experience Optimization Platform
7.9
Composite
Score
+100
Emotional
Footprint
25
Reviews
Reviews Say
Compared to Amazon Lex, Kore.ai Experience Optimization Platform is:
More Inspiring
More Transparent
More Caring
Easier to Customize
Better at Support
Harder to Implement
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Ada
Ada
7.8
Composite
Score
+97
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Amazon Lex, Ada is:
More Transparent
More Inspiring
Better at Training
Better at Support
More Caring
More Innovative
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
LAIYE
Laiye Chatbot
7.8
Composite
Score
+94
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Amazon Lex, Laiye Chatbot is:
More Inspiring
More Transparent
Better at Support
Harder to Implement
Less Reliable
Less Respectful
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Avaamo
Avaamo
7.4
Composite
Score
+87
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Amazon Lex, Avaamo is:
More Inspiring
Less Innovative
Less Reliable
Harder to Implement
Harder to Use
Worse at Integrating
Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.
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IBM
IBM watsonx Assistant
7.3
Composite
Score
+84
Emotional
Footprint
17
Reviews
Reviews Say
Compared to Amazon Lex, IBM watsonx Assistant is:
More Caring
Less Reliable
Harder to Implement
Worse at Integrating
Harder to Use
Less Innovative
IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.
ultimate.ai
Ultimate
6.9
Composite
Score
+82
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Amazon Lex, Ultimate is:
More Caring
Less Efficient
Harder to Implement
Less Respectful
Harder to Use
Worse at Support
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
Drift
Drift Conversation Cloud
6.6
Composite
Score
+71
Emotional
Footprint
15
Reviews
Reviews Say
Compared to Amazon Lex, Drift Conversation Cloud is:
Less Reliable
Less Efficient
Harder to Use
Less Transparent
Harder to Implement
Worse at Training
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
