IT Service Management
Top Spiceworks Cloud Help Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

8.4

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Score

+84

Emotional
Footprint

251

Reviews

Best Alternatives and Competitors to Spiceworks Cloud Help Desk

Compare how Spiceworks Cloud Help Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix ITSM

8.7

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Score

+90

Emotional
Footprint

136

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, TeamDynamix ITSM is:

More Caring

Better at Support

More Respectful

Easier to Customize

More Reliable

Better at Training

IBM

IBM Maximo

8.7

Composite
Score

+90

Emotional
Footprint

103

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, IBM Maximo is:

More Caring

Easier to Customize

More Respectful

More Reliable

More Inspiring

Better at Training

Atlassian

Jira Service Management

8.7

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Score

+87

Emotional
Footprint

73

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, Jira Service Management is:

Easier to Customize

More Caring

Better at Integrating

More Inspiring

More Respectful

Less Efficient

ServiceNow

ServiceNow IT Service Management

8.6

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Score

+82

Emotional
Footprint

187

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, ServiceNow IT Service Management is:

Easier to Customize

Better at Training

Better at Integrating

Less Efficient

Less Transparent

Harder to Implement

Freshworks

Freshservice

8.1

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Score

+91

Emotional
Footprint

42

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, Freshservice is:

More Caring

More Innovative

Easier to Customize

More Inspiring

More Efficient

More Respectful

Sherweb Inc

C2 ITSM

8.1

Composite
Score

+82

Emotional
Footprint

114

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, C2 ITSM is:

More Respectful

Harder to Implement

Less Efficient

Harder to Use

Less Inspiring

Less Transparent

Ivanti

Ivanti Neurons for ITSM

7.9

Composite
Score

+86

Emotional
Footprint

166

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, Ivanti Neurons for ITSM is:

Easier to Customize

More Caring

More Respectful

More Innovative

Harder to Implement

Less Efficient

TOPdesk

TOPdesk ITSM

7.8

Composite
Score

+84

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, TOPdesk ITSM is:

More Efficient

Easier to Customize

Harder to Use

Less Transparent

Less Innovative

Less Inspiring

SysAid

SysAid ITSM

7.7

Composite
Score

+82

Emotional
Footprint

87

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, SysAid ITSM is:

More Caring

Less Transparent

Less Efficient

Less Innovative

Less Inspiring

Harder to Implement

Zendesk

Zendesk for Service

7.6

Composite
Score

+77

Emotional
Footprint

76

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, Zendesk for Service is:

More Respectful

Easier to Customize

More Caring

Less Transparent

Less Innovative

Less Inspiring

SolarWinds

SolarWinds Service Desk

7.5

Composite
Score

+84

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, SolarWinds Service Desk is:

More Caring

More Reliable

Better at Training

Less Respectful

Less Inspiring

Harder to Implement

HappyFox

HappyFox

7.4

Composite
Score

+85

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, HappyFox is:

More Efficient

More Reliable

More Innovative

More Caring

Less Transparent

Harder to Implement

Omninet

OMNITRACKER

7.3

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Score

+89

Emotional
Footprint

102

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, OMNITRACKER is:

Easier to Customize

More Caring

More Respectful

Better at Training

Harder to Use

Harder to Implement

ManageEngine

ManageEngine ServiceDesk Plus

7.2

Composite
Score

+68

Emotional
Footprint

40

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, ManageEngine ServiceDesk Plus is:

Less Inspiring

Less Transparent

Less Innovative

Less Reliable

Harder to Use

Worse at Training

BMC Software

BMC Helix ITSM

7.0

Composite
Score

+62

Emotional
Footprint

33

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, BMC Helix ITSM is:

Less Transparent

Less Inspiring

Less Reliable

Less Innovative

Less Respectful

Less Efficient

IFS

IFS assyst

6.2

Composite
Score

+66

Emotional
Footprint

57

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, IFS assyst is:

Less Inspiring

Less Efficient

Harder to Implement

Less Innovative

Less Caring

Less Reliable

Quest Software

KACE Systems Management Appliance

4.3

Composite
Score

+20

Emotional
Footprint

15

Reviews

Reviews Say

Compared to Spiceworks Cloud Help Desk, KACE Systems Management Appliance is:

Less Caring

Less Inspiring

Less Innovative

Less Reliable

Less Efficient

Less Transparent

Most Popular Spiceworks Cloud Help Desk Comparisons