What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Integration With IT Tools
Service Catalog
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Aman M.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
Best product
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks Cloud Help Desk sets itself apart from similar products in a few key ways. Firstly, it's known for its active online community, where users can share knowledge and support each other. This community aspect adds a personal touch that many find helpful. Secondly, it's often praised for being budget-friendly, making it accessible to small and medium-sized businesses. Additionally, its user-friendly interface makes it easy to use, even for those without extensive technical knowledge. The integration with Spiceworks Inventory Management is another standout feature, providing seamless asset management alongside ticketing.
What is your favorite aspect of this product?
What sets Spiceworks Cloud Help Desk apart from others is its community involvement, low cost, user-friendly interface, and integration with Spiceworks Inventory Management. It's popular because it's easy to use, affordable, and regularly updated based on user feedback. Plus, its integration with the Spiceworks community allows users to tap into a wealth of knowledge and support from other IT professionals. Overall, it's a reliable and cost-effective option for organizations looking for a hassle-free help desk solution.
What do you dislike most about this product?
Some users find Spiceworks Cloud Help Desk lacking in customization options and may experience occasional performance issues, especially with high ticket volumes. Integrating with third-party tools can be challenging, and some users wish for more advanced reporting features. Additionally, support response times have been criticized by some users. However, experiences may vary, and others appreciate its ease of use, affordability, and integration with the Spiceworks community for support and knowledge sharing.
What recommendations would you give to someone considering this product?
If you're thinking about Spiceworks Cloud Help Desk, here are a few tips. First, figure out what your organization really needs from a help desk tool. Then, try out Spiceworks to see if it meets those needs. Consider whether it can work well with other tools you use. Also, don't forget about the Spiceworks community – they can be a big help. Make sure your team gets the training and support they need to use it effectively. And once you start using it, keep an eye on how well it's working for you and be ready to make adjustments if needed.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
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Samaya P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Very good website and fanatic application
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Spiceworks offers its Cloud Help Desk for free, which makes it attractive for smaller businesses or organizations with limited budgets. Ease of Use: The user-friendly interface and intuitive design make it easy for users to navigate and utilize the software without extensive training
What is your favorite aspect of this product?
don't have personal preferences or experiences, but one standout aspect of Spiceworks Cloud Help Desk is its comprehensive feature set combined with the free pricing model. This makes it accessible to businesses of all sizes, providing powerful tools for managing help desk operations without imposing financial barriers
What do you dislike most about this product?
Everything is good nothing is dislikes
What recommendations would you give to someone considering this product?
You can buy this product without any doute everything is good
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Vishal S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Features within the paid product
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Community within.
What is your favorite aspect of this product?
The community is helpful.
What do you dislike most about this product?
There are other products.
What recommendations would you give to someone considering this product?
Consider this and others.
Pros
- Inspires Innovation
- Saves Time
- Trustworthy
- Efficient Service
Cons
- Slower Product Innovation
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
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