Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 / 10
Category
Spiceworks Cloud Help Desk
8.4 / 10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

Company Details


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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Respectful

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

82

End User Support Solutions

80

End User Self Serve

78

Integrated Knowledge Management

76

Multi-Site Functionality

76

Reporting

74

Integration With IT Tools

73

Service Catalog

73

Vendor Capability Ratings

Average 78

Breadth of Features

91

Ease of Customization

89

Ease of Implementation

89

Ease of IT Administration

89

Quality of Features

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

80

Business Value Created

80

Vendor Support

80

Spiceworks Cloud Help Desk Reviews

Samaya P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Very good website and fanatic application

Likeliness to Recommend

10 / 10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks offers its Cloud Help Desk for free, which makes it attractive for smaller businesses or organizations with limited budgets. Ease of Use: The user-friendly interface and intuitive design make it easy for users to navigate and utilize the software without extensive training

What is your favorite aspect of this product?

don't have personal preferences or experiences, but one standout aspect of Spiceworks Cloud Help Desk is its comprehensive feature set combined with the free pricing model. This makes it accessible to businesses of all sizes, providing powerful tools for managing help desk operations without imposing financial barriers

What do you dislike most about this product?

Everything is good nothing is dislikes

What recommendations would you give to someone considering this product?

You can buy this product without any doute everything is good

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Vishal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Features within the paid product

Likeliness to Recommend

7 / 10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Community within.

What is your favorite aspect of this product?

The community is helpful.

What do you dislike most about this product?

There are other products.

What recommendations would you give to someone considering this product?

Consider this and others.

Pros

  • Inspires Innovation
  • Saves Time
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Friendly Negotiation

Dominik N.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Efficient and Simple Ticketing System

Likeliness to Recommend

9 / 10

What differentiates Spiceworks Cloud Help Desk from other similar products?

With its simple-to-use ticketing system, Spiceworks excels. IT specialists may easily create, allocate, and track support tickets, resulting in a streamlined issue resolution procedure. A rich knowledge base feature is a strength of the software. This enables professionals to record fixes for frequent issues, empowering users to identify solutions on their own. It saves time for both IT specialists and end users. Spiceworks provides a mobile app that enables IT teams to remain connected while on the go. It's ideal for those pressing issues that simply can't wait until you go back to work.

What is your favorite aspect of this product?

A game-changer, Spiceworks Cloud Help Desk provides an effective and user-friendly platform for handling IT tasks and requests. It is simple to set up and modify to meet the needs of your team. The email integration saves IT workers a ton of time by making it simple to convert emails into tickets. I advise IT professionals wishing to improve user self-help capabilities, expedite support ticket administration, and increase overall IT productivity to use Spiceworks Cloud Help Desk.

What do you dislike most about this product?

The reporting capabilities could be more robust, which is one drawback I've observed. Even if it has all the necessary reporting tools, having the possibility to design unique reports would be helpful. IT specialists would therefore be able to produce specialized insights tailored to the requirements of their firm.

What recommendations would you give to someone considering this product?

It stands out as a top option for IT teams thanks to its user-friendly knowledge base, ticketing system, and mobile compatibility. The software might use some enhancements, such as more sophisticated automation and custom reporting, but its user-friendliness and email integration more than make up for any shortcomings. Spiceworks is a trusted partner for managing IT projects and offering first-rate assistance to your company.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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