Top SugarCRM Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Common Features
Collaboration | Mobile | Analytics and Reporting | Sales Management | Marketing Management | Customer Service Management | Quote Contract and Proposal | Account and Contact Management | Telephony and Call Center Management | Activity and Workflow Management | Lead Management
8.7
Composite
Score
+94
Emotional
Footprint
136
Reviews
Best Alternatives and Competitors to SugarCRM
Compare how SugarCRM stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Pipedrive
Pipedrive
8.9
Composite
Score
+93
Emotional
Footprint
320
Reviews
Reviews Say
Compared to SugarCRM, Pipedrive is:
Harder to Customize
Less Transparent
Worse at Support
Less Caring
Harder to Use
Less Inspiring
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
monday.com
monday.com
8.9
Composite
Score
+93
Emotional
Footprint
146
Reviews
Reviews Say
Compared to SugarCRM, monday.com is:
Worse at Support
Less Caring
Worse at Training
Worse at Integrating
Harder to Implement
Less Transparent
A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.
Zoho Corporation
Zoho CRM
8.8
Composite
Score
+93
Emotional
Footprint
437
Reviews
Reviews Say
Compared to SugarCRM, Zoho CRM is:
Worse at Support
Less Caring
Harder to Customize
Less Inspiring
Harder to Use
Worse at Training
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
HubSpot
HubSpot Sales Hub
8.8
Composite
Score
+89
Emotional
Footprint
461
Reviews
Reviews Say
Compared to SugarCRM, HubSpot Sales Hub is:
Less Transparent
Less Caring
Less Inspiring
Harder to Customize
Less Efficient
Worse at Support
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Salesforce.com Inc
Agentforce Sales
8.8
Composite
Score
+88
Emotional
Footprint
950
Reviews
Reviews Say
Compared to SugarCRM, Agentforce Sales is:
Less Caring
Less Inspiring
Less Transparent
Less Efficient
Harder to Use
Harder to Customize
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Kommo
Kommo
8.7
Composite
Score
+92
Emotional
Footprint
39
Reviews
Reviews Say
Compared to SugarCRM, Kommo is:
More Reliable
Worse at Support
Less Caring
Less Efficient
Harder to Customize
Harder to Use
Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.
Microsoft Corporation
Microsoft Dynamics 365 Sales Enterprise
8.7
Composite
Score
+91
Emotional
Footprint
277
Reviews
Reviews Say
Compared to SugarCRM, Microsoft Dynamics 365 Sales Enterprise is:
Less Caring
Harder to Use
Harder to Customize
Less Transparent
Worse at Support
Worse at Integrating
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.
Nimble
Nimble
8.5
Composite
Score
+87
Emotional
Footprint
102
Reviews
Reviews Say
Compared to SugarCRM, Nimble is:
Harder to Customize
Less Innovative
Less Efficient
Less Caring
Less Inspiring
Harder to Use
Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.
Copper
Copper
8.5
Composite
Score
+84
Emotional
Footprint
110
Reviews
Reviews Say
Compared to SugarCRM, Copper is:
Less Innovative
Less Caring
Harder to Customize
Less Inspiring
Less Efficient
Less Transparent
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
SAP
SAP CRM
8.4
Composite
Score
+87
Emotional
Footprint
182
Reviews
Reviews Say
Compared to SugarCRM, SAP CRM is:
Less Transparent
Less Inspiring
Less Caring
Harder to Customize
Harder to Use
Less Respectful
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
ActiveCampaign
ActiveCampaign
8.4
Composite
Score
+92
Emotional
Footprint
61
Reviews
Reviews Say
Compared to SugarCRM, ActiveCampaign is:
More Innovative
Worse at Support
Less Caring
Less Inspiring
Harder to Use
Worse at Integrating
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Agile CRM
Agile CRM
8.3
Composite
Score
+93
Emotional
Footprint
49
Reviews
Reviews Say
Compared to SugarCRM, Agile CRM is:
More Reliable
Less Efficient
Harder to Use
Less Transparent
Less Caring
Harder to Customize
Agile CRM is a fully integrated sales, marketing and service suite – an All-in-One CRM for small businesses with full sales, marketing and service automation functionality. Agile CRM is the comprehensive, end-to-end CRM that delivers sales, marketing and support automation to help small and medium businesses manage all parts of a customer journey, from a single platform, in order to drive sustainable, scalable growth.
ConvergeHub Inc
ConvergeHub
8.2
Composite
Score
+96
Emotional
Footprint
44
Reviews
Reviews Say
Compared to SugarCRM, ConvergeHub is:
More Reliable
Better at Training
More Innovative
Easier to Implement
Better at Integrating
Easier to Customize
ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. With it, businesses can store contact lists, build and run targeted campaigns and manage sales activities and leads.
Nutshell Inc
Nutshell
8.2
Composite
Score
+78
Emotional
Footprint
53
Reviews
Reviews Say
Compared to SugarCRM, Nutshell is:
Less Inspiring
Less Efficient
Less Innovative
Less Caring
Less Reliable
Harder to Customize
Nutshell is an all-in-one CRM with sales, marketing, and engagement features that help B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an affordable price.
Salesforce.com Inc
Salesforce Starter
8.2
Composite
Score
+92
Emotional
Footprint
53
Reviews
Reviews Say
Compared to SugarCRM, Salesforce Starter is:
More Reliable
Less Respectful
Less Caring
Worse at Support
Less Efficient
Worse at Integrating
Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.
Oracle
Oracle CX Sales
8.1
Composite
Score
+90
Emotional
Footprint
182
Reviews
Reviews Say
Compared to SugarCRM, Oracle CX Sales is:
Less Caring
Less Transparent
Less Efficient
Harder to Customize
Worse at Support
Worse at Training
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. Build a complete view of your customer and their every interaction—no matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention—and everything in between.
Oracle
Oracle PeopleSoft CRM
8.1
Composite
Score
+91
Emotional
Footprint
59
Reviews
Reviews Say
Compared to SugarCRM, Oracle PeopleSoft CRM is:
Less Caring
Less Transparent
Less Efficient
Less Reliable
Harder to Customize
Less Respectful
Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. PeopleSoft lowers the cost of ownership and improves delivered value through the ability to selectively adopt updates and changes. On premises or in the cloud, PeopleSoft is faster, cheaper, and easier to run and maintain. Customers are using these capabilities to delight users, lower operational costs, and respond quickly to changing business demands.
Constant Contact, Inc.
Constant Contact
8.1
Composite
Score
+86
Emotional
Footprint
38
Reviews
Reviews Say
Compared to SugarCRM, Constant Contact is:
Easier to Implement
Less Caring
Less Inspiring
Less Reliable
Less Efficient
Less Transparent
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
NetSuite
NetSuite CRM
8.1
Composite
Score
+92
Emotional
Footprint
70
Reviews
Reviews Say
Compared to SugarCRM, NetSuite CRM is:
Less Efficient
Harder to Customize
Worse at Training
Worse at Support
Worse at Integrating
Harder to Implement
NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.
Salesforce.com Inc
Salesforce Sales Cloud Professional
8.1
Composite
Score
+83
Emotional
Footprint
82
Reviews
Reviews Say
Compared to SugarCRM, Salesforce Sales Cloud Professional is:
Less Caring
Less Efficient
Less Transparent
Less Inspiring
Harder to Use
Harder to Customize
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Freshworks Inc.
Freshsales
8.0
Composite
Score
+87
Emotional
Footprint
90
Reviews
Reviews Say
Compared to SugarCRM, Freshsales is:
Less Caring
Less Inspiring
Harder to Customize
Less Innovative
Worse at Support
Less Transparent
Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.
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