Top AIOps Software Awards 2023 | Software Reviews

Home > Awards > AIOps

Emotional Footprint Awards 2023

AIOps


SoftwareReviews names Dynatrace, Datadog, New Relic, BMC TrueSight Operations Management, and AppDynamics as AIOps Emotional Footprint Award Winners.


View Category

AIOps

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Now

30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Dynatrace

Dynatrace

The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.

9.2

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
16Reviews

New Relic, Inc.

New Relic

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

0% Negative 93% Positive
Badge Winner
15Reviews

BMC Software, Inc.

BMC TrueSight Operations Management

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

8.8

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
15Reviews

Datadog

Datadog

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
16Reviews

Cisco Systems

AppDynamics

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
24Reviews

Other Evaluated Vendors


Vunet Systems

VuNet vuSmartMaps

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 87% Positive
21Reviews

ServiceNow

ServiceNow IT Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 87% Positive
12Reviews

Splunk

Splunk AIops Platform

Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.

8.1

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 84% Positive
17Reviews

Moogsoft

Moogsoft

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

7.0

CX Score

CX
Score

+63

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

8% Negative 71% Positive
12Reviews

OpsRamp

OpsRamp

Organizations can access real-time insights to manage their entire hybrid IT environments while reducing the mean time to resolution with predictive insights and proactive automation.

5.7

CX Score

CX
Score

+32

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

16% Negative 48% Positive
16Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com