What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Operational Task Automation
Analyze Discovery Data
Incident Management Automation
Machine Learning
Data Visualization
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2024
A Must-Have for IT Operations
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mary W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Splunk ITSI monitors the infrastructure well
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
We are using Splunk ITSI to prevent hardware resource issues and help our staff troubleshoot issues should they arise.
What is your favorite aspect of this product?
Splunk ITSI is an advanced AIOps platform, event manager, and robust infrastructure monitoring tool. For tracking, we use Splunk and make use of the free content packs that are offered out of the box. Detailed, real-time data on service availability and display was made available to the company.
What do you dislike most about this product?
The fallowing are some drawbacks: When is the next patch and maintenance window? Access control for role-based or multi-tenant ITSI
What recommendations would you give to someone considering this product?
If your environment has 100 devices or more, or if you work in a field where monitoring critical devices is essential, ITSI is the way to go. Key performance indicators and the ability to configure alerts should be customizable.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Acts with Integrity
Please tell us why you think this review should be flagged.
Dinesh B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Features of Splunk AIOps
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
AIOps can help in identifying the root causes of problems by analyzing data from various sources. It prevents the downtime. It helps organizations proactively monitor and identify & address issues before it gets affected to the customer.
What is your favorite aspect of this product?
Anomaly Detection, Incident Response, Root Cause Analysis.
What do you dislike most about this product?
Compatibility issues, cost, Learning curve-users who are new to machine learning and artificial intelligence concepts needs better training.
What recommendations would you give to someone considering this product?
I would highly recommend to use it to make their Incident Management easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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