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Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.4 /10

CX Score

7.7 /10

38 Reviews Write a Review

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What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Strategy and Innovation
Product Impact

Latest Award, 2026

Strategy and Innovation
Product Impact

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

3% Negative

3% Neutral

94% Positive

Pros

Enables Productivity
Security Protects
Acts with Integrity
Efficient Service

Feature Ratings

Average 75

Event & Alert Management Automation

Data Visualization

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Predictive Analytics

Incident Management Automation

Performance & Capacity Management Automation

Problem Management Automation

Change Control Automation

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Splunk IT Service Intelligence Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

A Must-Have for IT Operations

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mary W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

We are using Splunk ITSI to prevent hardware resource issues and help our staff troubleshoot issues should they arise.

What is your favorite aspect of this product?

Splunk ITSI is an advanced AIOps platform, event manager, and robust infrastructure monitoring tool. For tracking, we use Splunk and make use of the free content packs that are offered out of the box. Detailed, real-time data on service availability and display was made available to the company.

What do you dislike most about this product?

The fallowing are some drawbacks: When is the next patch and maintenance window? Access control for role-based or multi-tenant ITSI

What recommendations would you give to someone considering this product?

If your environment has 100 devices or more, or if you work in a field where monitoring critical devices is essential, ITSI is the way to go. Key performance indicators and the ability to configure alerts should be customizable.

Pros

Continually Improving Product
Reliable
Efficient Service
Acts with Integrity

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Fantastic Product that fulfils our every need

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Splunk IT Service Intelligence Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Predictive Analytics Leverage Machine Learning algorithms to generate insights, forecast future events, predict events, detect anomalies, and run sentiment analyses.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

A Must-Have for IT Operations

Likeliness to Recommend

Pros

Mary W.

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

Pros

Fantastic Product that fulfils our every need

Likeliness to Recommend

Pros

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Feature Ratings

Event & Alert Management Automation

Data Visualization

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Predictive Analytics

Incident Management Automation

Performance & Capacity Management Automation

Problem Management Automation

Change Control Automation

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation