Emotional Footprint Awards 2023
Accounting - Small Business
SoftwareReviews names Wave, FreshBooks, Zoho Books, TallyPrime, and SAP Business One as Accounting - Small Business Emotional Footprint Award Winners.
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Accounting - Small Business
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Wave
Wave
Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!
9.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Zoho
Zoho Books
Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.
9.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
TallyPrime
TallyPrime
TallyPrime enables you to manage multiple companies and incrementally add features such as multiple go-downs, multi-currency, order process, cost centres etc. This helps you get rid of complexities, and in turn, focus on business growth. Tally is designed to be used by people from non-IT and non-accounts background as well. Ease of discovering information, consistent options, navigating without the need to remembering the paths and much more makes you start using TallyPrime right away.
9.0
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
FreshBooks
FreshBooks
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
SAP
SAP Business One
SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.
8.8
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Xero
Xero
Xero is a global online accounting system for small businesses and their advisors.
8.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Adagio Accounting
Adagio Accounting
Adagio Accounting is an award-winning accounting system designed for small- and medium-sized businesses. Adagio enables high-volume transaction entry, provides robust financial reporting, and allows for management of large inventories of goods. For companies that find they are impacted by limitations in their entry-level accounting package.
8.3
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Intuit
Quickbooks Online
Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.
7.8
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Sage Group
Sage 50cloud
Sage Business Cloud will change the way you do business forever. Sage 50cloud is the perfect choice if you want the power and productivity of desktop accounting software, with the freedom and security of the cloud.
7.4
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Sage Group
Sage Business Cloud Accounting
Sage Accounting makes small business easy. Now send invoices, receive payments and use our mobile app. to utilize powerful essential capabilities to drive your business.
7.1
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Sage Group
Sage 100cloud
Sage Business Cloud will change the way you do business forever. Sage 100cloud is the perfect choice if you want the power and productivity of desktop business management software, with the freedom and security of the cloud. Sage 100cloud includes all the enhancements of the latest release of Sage 100, plus it has new smart cloud connected features with a modernized look and feel, customization capabilities, integration enhancements, and more.
6.9
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
