Quickbooks Online Logo
Quickbooks Online Logo
Intuit

Quickbooks Online

8.2 /10
Category
Quickbooks Online
8.2 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details


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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

83 Likeliness to Recommend

89 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

8% Negative
10% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Transparent

Feature Ratings

Average 81

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

84

Cost Revenue Tracking

82

Expense Management

82

Accounts Payable Purchase Orders

81

Project Accounting

81

Reconciliation

80

Cash Flow Management

79

Dashboards, Analytics and Reporting

76

Integration APIs

76

Budgeting Forecasting

73

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

83

Ease of Implementation

82

Business Value Created

81

Ease of IT Administration

79

Quality of Features

79

Breadth of Features

78

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Vendor Support

73

Ease of Customization

72

Quickbooks Online Reviews

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Software is okay but customer support is AWFUL

Likeliness to Recommend

3 /10

What differentiates Quickbooks Online from other similar products?

It is relatively easy to use when they do not have any bugs ...B UT there are always issues and their customer support is just TERRIBLE and super unreliable - Every time I have an issue they say they will call back at a scheduled time and NEVER do - i should have known better signing up for this software as the sales representative never even attended the scheduled call to give me a demo before signing up -- this is a dumpsterfire of a company to deal with.

What is your favorite aspect of this product?

Nothing, I cant wait to move away from this company - time wasters!

What do you dislike most about this product?

customer support is AWFUL, sometimes rude and ALWAYS UNRELIABLE

What recommendations would you give to someone considering this product?

I definitely would not recommend signing up for this service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Reliable

Alok M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

"QuickBooks your go to accounting software "

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks online has features like traning session which helps you to understand the software and you can learn accounting functions through these videos session.

What is your favorite aspect of this product?

Easy to use, database in cloud, you can access from anywhere these are some cool aspects.

What do you dislike most about this product?

The QuickBooks Pro advisor exam is very difficult to pass due to its passing creaitra.

What recommendations would you give to someone considering this product?

If someone wants to work with US client they must try QuickBooks as it is widely used in US

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

One of the best accounting options

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

The accounting group has saved a lot of time with QuickBooks because it provides a platform from which all the information needed for certain processes can be extracted and because there is a lot less manual work.

What is your favorite aspect of this product?

In addition to being able to easily access the company's books from anywhere, I like how easy it is to create invoices, sales orders, quotes and sales data. I also think the price is great and the customer service is excellent.

What do you dislike most about this product?

It's great; we had no problems using it and adapted quickly.

What recommendations would you give to someone considering this product?

Since it is an online tool, we can work remotely and the adaptability of the tool is excellent. Its tracking functions are very useful for monitoring sales and finances; don't hesitate to try it out.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

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