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Emotional Footprint Awards 2022

Product Management


SoftwareReviews names Wrike, Asana, ProdPad, and Jira as Product Management Emotional Footprint Award Winners.


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Product Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Citrix Systems, Inc.

Wrike

Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.

9.6

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
15Reviews

Asana, Inc.

Asana

With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.

9.5

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
52Reviews

ProdPad

ProdPad

Combine the power of objective-based lean roadmapping with comprehensive idea, experimentation, and user feedback management.

8.8

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
16Reviews

Atlassian

Jira

JIRA Software is built for every member of your software team to plan, track, and release great software.

8.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
49Reviews

Other Evaluated Vendors


ProductBoard Inc

Productboard

Productboard helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It is a customer-centric product management platform. It's comprehensive, flexible, and built on an open platform to meet the needs of today’s product organizations.

8.5

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

1% Negative 91% Positive
16Reviews

ProductPlan LLC

ProductPlan

ProductPlan makes it easy for teams of all sizes to build and share beautiful roadmaps.

8.4

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

2% Negative 90% Positive
13Reviews

Pendo.io, Inc.

Pendo Product Cloud

Pendo is a product cloud that provides user insight, user guidance and user communication for digital product teams. We help product teams deliver software users love. With Pendo, these product teams can understand product usage, collect feedback, measure NPS, onboard users, and announce new features in app—all without requiring engineering resources.

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 85% Positive
14Reviews

airfocus GmbH

airfocus

airfocus provides an easy-to-use prioritization and roadmapping platform, helping teams collaborate on strategy, make informed decisions, and build outstanding products. The solution integrates with Jira, Trello, Asana, Zapier, MS Planner, and many more tools that enable teams to track and evaluate progress all on one platform.

7.8

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 83% Positive
11Reviews

monday.com

monday.com

A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 85% Positive
14Reviews

Roadmunk Inc

Roadmunk

Roadmunk is an end-to-end roadmapping tool. With Roadmunk, capture customer feedback, prioritize what to build next, and use boardroom-ready roadmaps to communicate your strategy. Plan, create and share product roadmaps with Roadmunk. Collaborate with your team to create a visual for the future of your product with multiple views, resources and data sets. Plus, with the ability to publish to PDF, PowerPoint, URL, HTML and PNG; even stakeholders can weigh in on the plan's development.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 76% Positive
23Reviews

Aha! Labs Inc.

Aha! Roadmaps

Aha! Roadmaps is the complete product management suite. It is a single source of truth for setting brilliant strategy, capturing ideas, prioritizing features, and sharing visual plans. Aha! Roadmaps includes the idea management functionality in Aha! Ideas Essentials for crowdsourcing feedback.

7.4

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

8% Negative 76% Positive
15Reviews

For the full list of vendors in this space, click here.

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