Emotional Footprint Awards 2022
Product Management
SoftwareReviews names Wrike, Asana, ProdPad, and Jira as Product Management Emotional Footprint Award Winners.
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Product Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Citrix Systems, Inc.
Wrike
Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.
9.6
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Asana, Inc.
Asana
With tasks, projects, conversations and dashboards, Asana enables teams to move work from start to finish.
9.5
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
ProdPad
ProdPad
Combine the power of objective-based lean roadmapping with comprehensive idea, experimentation, and user feedback management.
8.8
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Atlassian
Jira
JIRA Software is built for every member of your software team to plan, track, and release great software.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
ProductBoard Inc
Productboard
Productboard helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It is a customer-centric product management platform. It's comprehensive, flexible, and built on an open platform to meet the needs of today’s product organizations.
8.5
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
ProductPlan LLC
ProductPlan
ProductPlan makes it easy for teams of all sizes to build and share beautiful roadmaps.
8.4
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Pendo.io, Inc.
Pendo Product Cloud
Pendo is a product cloud that provides user insight, user guidance and user communication for digital product teams. We help product teams deliver software users love. With Pendo, these product teams can understand product usage, collect feedback, measure NPS, onboard users, and announce new features in app—all without requiring engineering resources.
8.4
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
airfocus GmbH
airfocus
airfocus provides an easy-to-use prioritization and roadmapping platform, helping teams collaborate on strategy, make informed decisions, and build outstanding products. The solution integrates with Jira, Trello, Asana, Zapier, MS Planner, and many more tools that enable teams to track and evaluate progress all on one platform.
7.8
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
monday.com
monday.com
A tool that works for you, Not the other way around. monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Roadmunk Inc
Roadmunk
Roadmunk is an end-to-end roadmapping tool. With Roadmunk, capture customer feedback, prioritize what to build next, and use boardroom-ready roadmaps to communicate your strategy. Plan, create and share product roadmaps with Roadmunk. Collaborate with your team to create a visual for the future of your product with multiple views, resources and data sets. Plus, with the ability to publish to PDF, PowerPoint, URL, HTML and PNG; even stakeholders can weigh in on the plan's development.
7.5
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Aha! Labs Inc.
Aha! Roadmaps
Aha! Roadmaps is the complete product management suite. It is a single source of truth for setting brilliant strategy, capturing ideas, prioritizing features, and sharing visual plans. Aha! Roadmaps includes the idea management functionality in Aha! Ideas Essentials for crowdsourcing feedback.
7.4
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
