Jira
8.8 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

88 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Reporting

83

Document Management

83

Hierarchical Task Management

82

Resource Management

82

Time & Expense Tracking

81

Budget Management

78

Mobile Access

77

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Ease of Customization

80

Availability and Quality of Training

79

Vendor Support

77

Jira Reviews

Karthik M.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Highly efficient Project management softwar

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its Robust Nature and interactive User interface makes JIRA standout from similar Project management software. .

What is your favorite aspect of this product?

Ease of generating reports.

What do you dislike most about this product?

Workflow feature customizability

What recommendations would you give to someone considering this product?

Ensure detailed training for end users. Make sure you obtain, detailed help documents and tutorial videos.

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Continually Improving Product

Avi M.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Higher barrier to entry

Likeliness to Recommend

4 /10

What differentiates Jira from other similar products?

Issue management is superior

What is your favorite aspect of this product?

Tracks bugs and issues instantly and resolves in no time.

What do you dislike most about this product?

It is only focused on software development and engineering

What recommendations would you give to someone considering this product?

It might not be the best fit for all teams!

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Michael F.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Nice features but usability is not good enough

Likeliness to Recommend

3 /10

What differentiates Jira from other similar products?

It has good features but it has not a real USP.

What is your favorite aspect of this product?

It has good cost and budget tracking.

What do you dislike most about this product?

It is very complicated to use and people lose a lot of time.

What recommendations would you give to someone considering this product?

Only use it in a highly technical enviroment.

Pros

  • Reliable
  • Helps Innovate
  • Respectful
  • Includes Product Enhancements

Cons

  • Leverages Incumbent Status
  • Less Productive
  • Less Inspiring

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