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Emotional Footprint Awards 2022

Enterprise Resource Planning - Midmarket


SoftwareReviews names Odoo, SAP Business One, Acumatica Cloud ERP, and Sage Intacct as Enterprise Resource Planning - Midmarket Emotional Footprint Award Winners.


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Enterprise Resource Planning - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Odoo

Odoo

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

9.2

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
24Reviews

SAP

SAP Business One

SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
40Reviews

Sage Group

Sage Intacct

Sage Intacct helps organizations thrive in today’s ever-changing, digital world with seamlessly connected solutions across accounting & ERP, planning, analytics, and payroll. Get instant insights to make data-driven decisions, using up-to-the-minute, multi-dimensional reporting and dashboards and plug-and-play advanced analytics. Armed with insights and more time for strategy, you can focus on growing your business and people.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
43Reviews

Acumatica

Acumatica Cloud ERP

Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique all inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica ERP provides the full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.

9.0

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
88Reviews

Other Evaluated Vendors


FinancialForce

FinancialForce ERP Cloud

With FinancialForce ERP software on the Salesforce1 platform, you allow your sales, finance, services, supply chain and HR teams to work together seamlessly on one cloud platform. No more department silos, no more multiple customer records to maintain, no more disconnected applications.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 89% Positive
34Reviews

Oracle

Oracle NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 86% Positive
79Reviews

Tyler Technologies, Inc.

Tyler Technologies Enterprise ERP

Take control of your enterprise resource planning (ERP) with Tyler's Munis financial solution. Designed to encompass a wide range of public sector needs, this completely integrated ERP system manages all of your core functions, including financials, human resources and citizen services and revenues.

8.1

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

7% Negative 84% Positive
20Reviews

Sage Group

Sage X3

Sage X3 accelerates your entire business– from procurement to production, warehousing, sales, customer service and financial management– and delivers faster insight into costs and performance at every step, on a global scale. Sage X3 offers flexible configuration options and applications to support your industry-specific processes, and can be operated in the Cloud – managed by Sage – or in your company data center giving you total control over your IT strategy.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 84% Positive
71Reviews

Rootstock Software Company

Rootstock Cloud ERP

Rootstock Software develops and implements cloud Enterprise Resource Planning (ERP) software that helps manufacturers and distributors deliver personalized customer experiences, build operations that scale and out-service their competition.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 82% Positive
23Reviews

BST Global

BST10

Realize your business goals sooner with BST10. Our robust Enterprise Resource Planning (ERP) solution covers the entire project lifecycle, from bidding work to managing your projects and resources to accounting for your financials – all in one system.

7.9

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 81% Positive
38Reviews

SYSPRO

SYSPRO ERP

Your organisation's success demands focus on many different aspects of business. Regardless of the size of the organisation, operational complexities are a reality and the need for accurate record keeping, resource allocations, analysis, planning and reporting are necessary. Enterprise Resource Planning solutions from SYSPRO provide you with the right toolkit to manage your business.

7.8

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 78% Positive
20Reviews

Deltek

Deltek Vantagepoint

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

7.7

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 81% Positive
54Reviews

IFS

IFS Enterprise Resource Planning

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions has made IFS a recognized leader and the most recommended supplier in our sector.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

3% Negative 79% Positive
49Reviews

Infor

Infor M3

Infor® M3 is a cloud-based, manufacturing and distribution ERP system that leverages the latest technologies to provide an exceptional user experience and powerful analytics. . Infor M3® and related CloudSuite™ industry solutions include industry-leading functionality for the chemical, distribution, equipment, fashion, food and beverage, and industrial manufacturing industries.

7.0

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

10% Negative 67% Positive
22Reviews

Unit4

Unit4 ERP

Unit4 ERP is a cloud ERP solution that enables service-centric organizations in the public and private sectors to gain a significant advantage over their peers. Its leading-edge architecture facilitates faster innovation at a lower cost and with less disruption. The result is more opportunity and smarter operations.

7.0

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 71% Positive
65Reviews

Epicor Software

Epicor Kinetic

Kinetic (formerly Epicor ERP) captures the true value of cloud ERP with manufacturing know-how to accelerate your growth and profitability. Digitally transform to capitalize on data and innovate without limits.

6.8

CX Score

CX
Score

+58

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

14% Negative 72% Positive
53Reviews

SAP

SAP Business ByDesign

SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.

6.7

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

13% Negative 66% Positive
31Reviews

Deltek

Deltek Costpoint

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

6.3

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

13% Negative 66% Positive
30Reviews

For the full list of vendors in this space, click here.

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